Remote Bi-lingual Personal Injury Intake Specialist

Summary

The job description is for an Intake Specialist position at TorkLaw, a personal injury law firm. The role involves engaging with potential clients, assessing their unique situations, and presenting the best course of action. The ideal candidate should have excellent interpersonal skills, strong organizational abilities, and problem-solving skills.

Requirements

Bilingual (English/Spanish) is required

Responsibilities

• Client Engagement: Utilize your exceptional people skills to connect with potential clients, establishing trust and rapport from the first interaction
• Consultative Approach: Carefully assess each potential client’s unique situation, confidently presenting the best course of action and how TorkLaw can support their journey to justice
• Communication Excellence: Exhibit outstanding communication abilities across all platforms (phone, text, chat, and email), ensuring clarity, empathy, and professionalism in every exchange
• Precision in Execution: Perform accurate data entry and maintain diligent follow-up to ensure no detail is overlooked in the potential case intake process
• Team Collaboration and Independence: Thrive in a supportive team environment while also possessing the drive and discipline to work autonomously
• Seamless Hand-off: transition the newly retained client to the team that will handle his/her case

Preferred Qualifications

Ideally 1+ year if experience in a similar role, or equivalent education

Benefits

• Competitive salary
• Generous bonus structure
• 12 paid holidays annually
• 10 days of paid vacation annually
• 6 days of sick leave annually
• Medical insurance options for enrolled employee (Optional dependent’s coverage available at employee’s cost)
• Optional Dental, Vision, Life and Disability insurance plans
• 401(k) with 4% fully vested safe-harbor company match
• Communications stipend for remote employees
• Regular firm events (happy hours, team building, holiday party, etc)
• Laptops are replaced every 3 years. After 3 years, your work laptop will become your personal laptop