Bilingual Personal Lines Damage Insurance Broker - Customer Service

Summary

Join the TWIS team as a Bilingual Personal Lines Damage Insurance Broker and provide exceptional customer service. Direct and respond to client inquiries, resolve product and service issues, attract potential clients, and prepare correspondence. Process rewrites and remarkets, maintain records, and adhere to customer service standards. Maintain a comprehensive log and diary system, flagging contentious issues for management. This role requires an AMF license, one year of experience in personal lines insurance, and fluency in French and English. The company offers competitive salaries, benefits, and opportunities for advancement.

Requirements

• AMF license
• A minimum of one year’s experience in personal lines automobile and property insurance
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders
• Superior time management, project management and organizational skills to manage competing priorities
• Intermediate knowledge of Microsoft Office Suite applications
• Fluency in spoken and written French and English (the person in this role regularly communicates with English-speaking policyholders in Quebec and must be able to properly advise them on insurance products)

Responsibilities

• Directs or responds to telephone inquiries and written requests. This includes processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries
• Resolves product and service problems. This includes clarifying client complaints, determining the cause of the complaint, selecting the best solution and explaining it, expediting correction, following-up to ensure resolution, and making recommendations to management, as required
• Attracts potential clients. This includes answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential
• Prepares and drafts responses to routine correspondence
• Processes rewrites and remarkets following established new-business guidelines
• Files and documents records of insurance transactions and maintains and updates current rate manuals for all markets, as received, including new coverage announcements
• Maintains a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management, as required
• Provides quality service while adhering to customer service standards, keeping information confidential to protect operations
• Performs other duties within competence, as assigned

Preferred Qualifications

RIBO and/or other licenses is an asset

Benefits

• Competitive salary and bonus structure
• Industry-leading employer-paid group benefits that start on your first day
• Defined benefit pension plan
• 100% coverage of continuing education and licensing fees (including RIBO and AIC courses)
• Flexible work from home and hybrid options
• Opportunities for advancement