Upperline Health is hiring a
Bilingual Remote Medical Call Center Scheduler, Remote - United States

Summary

Upperline Health is seeking a Call Center Scheduler to handle incoming calls and schedule appointments for their clinic locations. The role requires Spanish speaking skills, high school education with vocational training, and at least 1 year of experience in a similar setting. The position offers benefits such as medical, dental, vision, 401K, and PTO.

Requirements

• Spanish speaking is REQUIRED
• High School graduate and formal training from a vocational school or equivalent
• 1+ years’ experience in a similar call center or centralized scheduling setting
• Strong written and verbal communication skills
• Ability to multi-task and work under deadlines with urgency
• Knowledge of general medical terminology and managed care functions
• Working knowledge of electronic health records (EHR), Vision system, & MS Office (word, outlook, teams)

Responsibilities

• Answer, orient, and greet patients over the phone in an enthusiastic manner - 100% of work time spent is answering calls and scheduling appointments
• Determine appropriate clinic location and schedule patients into Vision system accordingly
• Obtain required demographic, insurance, and eligibility information and accurately document in Vision system to ensure proper filing of claims
• Verify if the patient’s insurance requires a pre-certification and begin the referral process
• Maintain professional working relationship with all contacts, both internal and external
• Provide timely responses to all verbal and written inquiries regarding patient accounts
• Respond to voicemails and online requests within 1 hour of the patients’ messages

Benefits

Comprehensive benefit options include medical, dental and vision, 401K and PTO