Summary
Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.
Requirements
- An AMF license, or willing to obtain within the first 60 days of employment
- A minimum of three years’ experience, preferably in personal lines, automobile and property insurance
- Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders
- Excellent problem solving skills and ability to handle customer issues in a pleasant and positive manner
- Superior time management and organizational skills to handle competing priorities
- Intermediate knowledge of Microsoft Office Suite applications
- Ability to communicate verbally and in writing, in English and French
Responsibilities
- Selling products by establishing contact and developing relationships with prospects, answering incoming communications, following-up on expiry date cards, re-quoting prospects from previous years and cancelled files, and contacting leads generated
- Creating a trusting environment that fosters new sales opportunities and retention of existing business
- Actively participating within the team unit and independently to continuously contribute to overall business improvement
- Actively owning and resolving all customer inquiries, while ensuring the customer effort is minimized
- Accurately processing account changes, maintaining complete customer documentation, preparing correspondence, and documenting files for follow up
- Tackling complex insurance-related cases, creatively utilizing all available resources until full resolution is met
- Maintains a current TAM base and promptly follows up on all client communications
- Maintains accurate logs of quotes completed, sales completed, days worked and any other measurements pertaining to monthly reporting requirements
- Keeps updated on company underwriting guidelines and changing markets
- Performs other duties as required
Benefits
- Rewarding salary and bonuses that truly value your dedication
- Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
- Defined benefit pension plan for a financially confident retirement
- 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
- Access to a wealth of learning resources, including LinkedIn Learning for professional development
- Flexible work-from-home and hybrid options