Remote Bilingual Seasonal Loss Prevention Agent

Summary

Join our team as a Loss Prevention Agent and play a critical role in mitigating risks, preventing losses, and ensuring financial stability for CSC Generation Holdings Inc. and its subsidiaries.

Requirements

• High school diploma or equivalent (Bachelor's degree preferred)
• 1-2 years of experience in loss prevention, fraud detection, or a related field, preferably in a retail or call center environment
• Strong attention to detail and the ability to detect unusual behavior or discrepancies
• Excellent communication skills, with bilingual proficiency in English and Spanish
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and internal systems for documentation
• Strong problem-solving and analytical skills with a proactive approach to risk management

Responsibilities

• Fraud Detection & Prevention
• Review orders to identify suspicious activity and potential fraud across multiple brands
• Make decisions on whether to accept or decline orders in the best interest of the company, based on data analysis and internal guidelines
• Conduct outbound calls and emails to verify order details, ensuring customer authenticity and preventing chargebacks
• Maintain a productivity rate (AT) of 90% or higher, communicating with management if additional assignments are needed to meet this target
• Chargeback Management
• Manage and reduce chargebacks by maintaining brand-specific chargeback goals
• For Sur La Table, ensure the chargeback rate is at or below 5% of all transactions reviewed per month
• For One Kings Lane, maintain a chargeback rate at or below 1% during low/regular seasons and 5% during peak seasons, per week
• Monitor chargeback data to identify trends and take proactive measures to reduce the rate of chargebacks
• Data Documentation & Reporting
• Document all work performed in the assigned company systems or Microsoft tools (Excel, Word, PowerPoint)
• Analyze data and reports to identify patterns or root causes of loss, providing regular feedback to the management team
• Collaboration & Communication
• Work closely with other departments, including the Escalations team, to ensure compliance with security protocols during peak seasons and blackout dates
• Maintain open communication with management, reporting any concerns about security, unusual behavior, or discrepancies
• Adaptability & Teamwork
• Adapt to flexible working hours, including potential shifts on Sundays and night hours (00:00 - 23:59 hrs)
• Collaborate effectively with team members and management, demonstrating a low need for supervision while maintaining high productivity

Benefits

• SEASONAL agreement for peak season
• Full time $22,685 mxn pesos gross, monthly
• $4,000 MXN Seasonal Bonus *
• Law benefits since day one
• Home office
• Full equipment provided
• 100% paid training
• 10-hour shift
• 1 hour Lunch - 2 breaks of 15 minutes each
• Two days off
• Total Pass