Twin Health is hiring a
Bilingual Virtual Registered Nurse

Summary

Join Twin Health in one of our most critical member-facing roles, inspiring behavior change and motivating members to adopt new behaviors and improve their health. As an RN at Twin you make a difference in people's lives every day by providing clinical guidance, support, education, and encouragement to empower your members seeking to prevent and reverse chronic metabolic diseases and improve their overall health.

Requirements

• Currently active and unencumbered RN license within the state in which patient care is occurring
• Minimum 4 years of nursing experience in various healthcare systems such as hospitals, Federally Qualified Health Care centers, ambulatory care environments (primary care, internal medicine, family practice, surgical/multi-specialty), health payor systems (case management), etc
• Experience preferred in one or more of the following areas: Case/care management, value-based care, population health, care coordination or transition care management
• Required, BSN or MSN from accredited school of nursing
• Skilled in motivational interviewing and driving behavior change
• Comfort and enthusiasm for adopting the latest technologies and integrating data and technical outputs in patient care
• Demonstrated ability to manage large caseloads and effectively work in a fast paced environment
• Proficient with simultaneously navigating the internet and multi-tasking with multiple electronic documentation systems and business tools (Google, Slack, etc.)
• Comfort with ambiguity and change
• Experience in a high-growth, or other quickly changing environment
• Professional telephone and video skills
• Self-motivated and results-focused
• Client service excellence
• Quick learner who integrates new knowledge
• Organized and detail-oriented
• Ability to handle competing demands with diplomacy and enthusiasm
• Ability to work collaboratively with clinical infrastructure and hierarchies
• Excellent time management and ability to prioritize work assignments
• Passion for Twin’s purpose to transform lives by empowering people to reverse, prevent and improve chronic metabolic diseases

Responsibilities

• Delivers remote clinical monitoring and member education via software, video conferencing, and the Twin Health electronic medical record
• Promotes member self-care management by utilizing clinical judgment, data analysis and critical thinking skills
• Evaluates member progress toward goal achievement, including identification and evaluation of barriers to meeting or maintaining plan of care and/or health status
• Prioritizes and manages individual members along the Twin journey by monitoring health condition reversal trends, conducting lab reviews, supporting medication management
• Collaborates closely with team colleagues including nurses, health coaches, providers, and operations teams to drive a seamless experience for members
• Engages the nursing philosophy to capture a holistic picture of the member’s clinical status from Intake to ongoing care management
• Gives appropriate health guidance by utilizing clinical knowledge, training and protocols
• Leverages the nursing processes to triage member alerts and inquiries
• Strictly adheres to Standard Operating Procedures for member management and escalations
• Provides timely responses and feedback to colleagues regarding member care
• Conducts detailed monitoring to support medication reconciliation and adherence
• Collaborate with members and pharmacies to identify solutions to defray costs for members and reduce gaps in coverage
• Organizes accurate records and maintains confidentiality according to federal law and Twin policies
• Generates and analyzes reports as needed for management, identifying trends, anomalies and areas of concerns
• Contributes to the development and improvement of clinical care that enhances cost effectiveness while ensuring quality care
• Participates in on-going education and performance improvement activities

Benefits

• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan