Billing Specialist I

Summary

Join Hologram as a Billing Specialist to manage day-to-day invoicing, collections, and accounts payable. You will support invoicing and billing operations (30%), drive collections and accounts receivable (60%), and assist with accounts payable tasks (10%). This role requires close collaboration with Finance, Accounting, and cross-functional teams to ensure accurate and efficient billing processes. The position reports to the Accounting Manager and involves generating and distributing invoices, maintaining billing schedules, handling billing adjustments, coordinating with Revenue Operations, monitoring aging reports, resolving billing disputes, maintaining data integrity, processing prepaid accounts, supporting billing transitions, assisting with vendor invoices, applying payments, resolving discrepancies, and coordinating payment processing. Hologram offers a remote-first work environment with competitive pay, benefits, and a focus on creating a diverse and inclusive workplace.

Requirements

• Experience : 2–3 years in billing, collections, or accounts receivable
• Technical Skills : Proficiency in billing software (I.e. Bill.com, QuickBooks, NetSuite)
• Advanced Excel skills and proficiency in Word
• Familiarity with CRM systems like Salesforce
• Core Competencies: High accuracy in data entry and financial calculations
• Proven ability to clearly communicate complex billing scenarios and solutions to both customers and internal stakeholders
• Ability to research and resolve complex billing issues
• Capable of managing multiple priorities and deadlines
• Professional demeanor when handling sensitive financial discussions
• Ability to identify trends and process improvements

Responsibilities

• Generate and distribute accurate customer invoices on a timely basis
• Maintain and manage billing schedules, including automation for recurring invoices
• Handle a variety of billing scenarios, including billing adjustments, credit memos, and custom billing arrangements
• Coordinate with Revenue Operations to ensure accurate billing for new customers and amendments
• Monitor aging reports, follow up on overdue accounts, and partner with Sales and Customer Success to support collections and account resolution as needed
• Resolve billing disputes in a timely and professional manner
• Maintain billing system data integrity by keeping detailed records of collection activities and outcomes to ensure accurate customer accounts
• Process prepaid account top-ups and renewals, and manage related reporting and reconciliation
• Support prepaid-to-postpaid billing transitions for applicable accounts
• Assist with processing vendor invoices and managing approval workflows
• Support payment runs and maintain communication with vendors on payment status
• Apply incoming payments to customer accounts and reconcile payment batches
• Resolve discrepancies in payment application and update payment methods as needed
• Coordinate ACH, wire, and credit card processing with banking partners

Preferred Qualifications

• Bachelor’s degree in Accounting, Finance, or Business preferred; Associate’s degree with relevant experience acceptable
• Prior experience working in SaaS, telecom, or other subscription-based revenue models
• Collections agency or credit management experience
• Subscription billing model experience
• Multi-currency billing experience

Benefits

• Competitive, transparent pay and equity
• Unlimited paid time off and flexible scheduling
• 100% employee coverage on our base medical plan
• 14 weeks of family leave
• Monthly WFH stipend budget