Broker Service Officer, Credit Analyst

Summary

Join ConnectOS as a Broker Service Officer - Credit Analyst and assist Australian mortgage brokers with administrative tasks, loan application processing, and client communication. You will prepare documentation, maintain CRM systems, and ensure a smooth customer experience. This role requires collaboration with brokers and clients, researching lenders and products, and adhering to strict timeframes. The position demands expertise in Australian mortgage broking, financial analysis, and compliance. ConnectOS offers a competitive salary, comprehensive benefits, and professional development opportunities.

Requirements

• Certificate IV Financing & Mortgage Brokering
• Bachelor's Degree in a relevant course
• 2+ years of experience in Australian mortgage broking industry specializing in AU loan processing
• Experience in using aggregators CRM such as MyCRM, Infynity, Mercury Nexus, Flex or Salestrekker or other CRM Software in the mortgage broking industry
• Is proficient in using IT software, Google Workspace and/or Microsoft Office including Gmail or Outlook
• Experience using Project/Task Management Tools (Monday.com, Trello, Airtable, Asana etc)

Responsibilities

• Closely workshop with brokers to package the deal ensuring that every submission is structured optimally and aligns with the lender policies and clients needs
• Prepare comprehensive credit submissions for a variety of lending scenarios,including but not limited to refinances, purchases, multiple-securities, multiple applicants, SMSF and bridging finance
• Liaise with clients to gather necessary documentation and clarify financial details
• NCCP Compliance checks and transcribing notes from summaries to detailed responses
• Understand and interpret complex financials (Self employed, SMSF, trusts and company)
• Complete lender servicing calculators and living expense analysis to assess clients borrowing capacities
• Researching lenders who have a specific policy to suit the clients requirements and provide expert guidance on said policies to ensure compliance and optimal loan structuring
• Order Valuations based on the information provided by the client, understanding the different types of valuations and communicating with valuation firms to discuss or escalate
• Pricing requests across multiple lenders, for new applications and settled loans
• Generating comprehensive credit reports and being able to interpret them
• Assist in mitigating MIRs, Conditional Approvals and Settlement Conditions
• Cross checking approval and settlement document to ensure the details match the clients requirements, per the submission
• Stay updated on industry trends, lending products and regulatory changes

Benefits

• Induction training program : 4 weeks on-site
• Work Set up: Work from Home or Hybrid or on-site
• Competitive salary package and annual performance review, monthly rewards and recognition program
• Offering one-month paid training program to help you get up to speed and excel in your role
• Opportunity to attend events and travel to Australia
• Bi-Annual Vacation Leave credit/ allotment
• Convertible to cash of unused sick leave
• On-Top Leave Credits (Birthday, Emergency and Bereavement Leave)
• HMO Coverage (Medical, Dental and Group Life insurance)
• Mandatory Government Benefits and 13th Month Pay
• Financial Assistance program through one of the leading FinTech Company in Philippines
• We’ve just launched a new referral bonus program where you can earn PHP 21,000 for every successful referral you make
• Regular Company Events, Work Life Balance
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost