Bsa And Technical Documentation Specialist

Summary

Join Smile Digital Health, a leading health data platform company, as a Business Systems Analyst & Technical Documentation Specialist. You will bridge the gap between business needs and technical execution, creating high-quality product documentation like implementation guides and user manuals. Collaborate with various teams, including solution architects and developers, to gather insights and translate complex healthcare and FHIR functionality into accessible content. This role requires strong analytical and communication skills, experience in business/systems analysis and technical writing, and familiarity with healthcare technologies. We offer a remote work environment, flexible time off, competitive salary and benefits, and professional development opportunities.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Library and Information Science, English, or a related field
• 5+ years of experience in business/systems analysis and technical writing
• Strong experience translating complex technical concepts into digestible content for diverse audiences
• Familiarity with system integration, EMRs, HL7, REST APIs, FHIR, DBMS, and application development
• Familiarity with version control for managing documentation and code examples
• Proven ability to work independently and collaboratively across departments
• Excellent analytical, verbal/written communication, and organizational skills
• Experience with Agile, Scrum, and/or Waterfall methodologies
• A natural problem-solver with a passion for clarity, precision, and helping others succeed through accessible information
• Experience with FHIR versions and profiles

Responsibilities

• Understand Smile Digital Health’s product capabilities and how they integrate with client environments
• Translate high-level business needs into detailed technical requirements
• Collaborate with solution architects, developers, and QA to ensure solution requirements are properly documented
• Maintain high-quality documentation throughout the project lifecycle
• Create and manage client support documentation, internal knowledge libraries, and transition materials
• Collaborate cross-functionally with UX, Sales, Implementation, and Support teams
• Lead and record outcomes of knowledge exchange meetings; ensure relevant updates are reflected in documentation
• Own and resolve documentation-related tickets and maintain documentation update cycles
• Track and report on quarterly documentation metrics
• Maintain and manage a client FAQ repository and ensure compliance with privacy and security standards

Preferred Qualifications

Experience in healthcare or health tech ecosystems is a strong asset

Benefits

• Remote Work Environment
• Flexible Time Away From Work Policy including PTO, Personal and Sick Days
• Competitive Salary and Health/Medical Benefits
• RRSP/TFSA/401K Employee Contribution
• Life and Disability
• Employee Assistance Program
• FHIR Study Program and Skillsoft Learning
• Super HAPI Fun Club