Bulk Negotiations Administrator

Summary

Join Beyond Finance as a Negotiations Support Administrator and contribute to our mission of helping Americans overcome debt. This work-from-home position involves managing communications, coordinating tasks, and supporting the Negotiations team in resolving delinquent accounts. You will handle client and creditor documents, actively multitask, and participate in special projects. The ideal candidate possesses strong administrative and customer service experience, excellent communication skills, and proficiency in Microsoft Office Suite. Beyond Finance offers a supportive work environment and competitive benefits, including health insurance, generous PTO, 401(k) matching, and career development opportunities.

Requirements

• High School diploma required
• Knowledge of Microsoft Word, Excel, PowerPoint, Adobe and Outlook with an ability to learn our systems
• Outstanding interpersonal, detail-oriented, and problem-solving skills
• Positive, prompt, and reliable attitude towards work
• Boast quality customer relations skills and phone etiquette
• Ability to work well under pressure and meet deadlines
• Proven track record of working cooperatively and effectively with various work styles, levels of management and support staff
• Strong verbal and written communication skills

Responsibilities

• Work from home in self-motivated environment for 8 hours per day
• Manage communications and reconciliation between internal and external partners
• Coordinate tasks, actions, and necessary follow-ups to support Negotiations team and keep clients on track in their path to debt resolution
• Manage necessary customer and creditor documents to ensure effective timing using our Customer Relations Management system
• Actively multitask with the ability to maintain attention to detail
• Engage in special projects and other assignments as directed by the Negotiations Team Manager(s)
• Daily tracking of various requests sent and received
• Ability to maneuver through Microsoft Excel with intermediate skills

Preferred Qualifications

• Undergrad Degree preferred
• Experience working in an administrative or customer service capacity preferred
• Previous debt consolidation experience a plus
• Salesforce experience is a plus

Benefits

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development & training