Bursar Associate

Summary

Join American College of Education as a Bursar Associate and reconcile student payments, ensuring accurate account reflection of payment history. You will assist the AP/AR Manager with posting cash receipts and addressing student payment needs. The ideal candidate is passionate about student success, thrives in collaborative environments, and possesses strong attention to detail. A competitive hourly rate of $25.00 plus an annual bonus is offered. The position requires an AA degree in a related field or equivalent experience and exceptional communication and organizational skills. American College of Education offers a comprehensive benefits package including medical, dental, vision, paid parental leave, tuition reimbursement, and more.

Requirements

• Demonstrate self-reliance by meeting/exceeding workflow needs
• Demonstrate positive attitude and motivation, concern for students, teamwork, and excellent time management skills
• Follow established processes as outlined by organization and leadership
• Complete assigned duties based on daily business needs and individual skill set
• Consistently produce a high volume of quality work
• Be capable, and adapt as needed, to work under pressure and meet tight deadlines
• Possess proven ability to work independently with limited supervision and with other department personnel
• Support and embrace the College’s B Corp mission to improve the people and communities we serve through our civic engagement initiatives
• Have exceptional communication, organization, and time management skills
• Be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems
• Be collaborative in driving decisions and a team-player
• Possess strong analytical and problem-solving skills with a high attention to detail
• Build and maintain student satisfaction
• Recognize and anticipate student needs
• Have an AA degree in accounting, finance, or related field and/or related experience in the Education

Responsibilities

• Reconcile student payments and ensure all accounts properly reflect a student’s payment history
• Assist the AP/AR Manager with posting cash receipts
• Ensure that all students’ needs relating to required payments are met
• Offer students the highest level of customer service through the billing and collections process
• Work closely with the student accounting team to ensure billing information matches student documents
• Respond to student needs via email and phone to aid with finance-related questions or challenges
• Advise students about payment methods, payment alerts, and changes to their accounts
• Accurately and effectively communicate student feedback to internal and external departments
• Work directly with the Bursar Manager on process improvements
• Complete additional tasks as required

Preferred Qualifications

• Have experience in bursar, financial aid, or student accounting office
• Have experience with Campus Nexus/Anthology student information system
• Have experience with Customer Relationship Management (CRM)

Benefits

• Medical, dental, & vision insurance
• HSA and FSA options
• Paid parental leave
• Paid volunteer time
• Tuition reimbursement & reduction programs
• Generous PTO
• 401k and employer match
• Full-service wellness and EAP program
• Employee recognition and awards programs
• Employer paid life & AD&D insurance
• Short-term disability
• Employer paid long-term disability