Bursar Associate

Summary

Join American College of Education as a Bursar Associate and reconcile student payments, ensuring accurate account reflection of payment history. Assist the AP/AR Manager in posting cash receipts and addressing student payment needs. You will be responsible for offering high-level customer service, collaborating with the student accounting team, and responding to student inquiries. The ideal candidate demonstrates self-reliance, a positive attitude, and strong time management skills. This role requires strong analytical and problem-solving skills, exceptional communication, and a commitment to the College's B Corp mission. The position offers a competitive wage, annual bonus, and a comprehensive benefits package.

Requirements

• Demonstrates self-reliance by meeting/exceeding workflow needs
• Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills
• Follows established processes as outlined by organization and leadership
• Completes assigned duties based on daily business needs and individual skill set
• Consistently produces a high volume of quality work
• Capable, and adapts as needed, to work under pressure and meet tight deadlines
• Proven ability to work independently with limited supervision and with other department personnel
• Must support and embrace the College’s B Corp mission to improve the people and communities we serve through our civic engagement initiatives
• Must have exceptional communication, organization, and time management skills
• Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems
• Must be collaborative in driving decisions and a team-player
• Strong analytical and problem-solving skills with a high attention to detail
• Builds and maintains student satisfaction
• Recognizes and anticipates student needs
• AA degree in accounting, finance, or related field and/or related experience in the Education

Responsibilities

• Reconcile student payments and ensure all accounts properly reflect a student’s payment history
• Assist the AP/AR Manager with posting cash receipts and ensuring that all students’ needs relating to required payments are met
• Offers students the highest level of customer service through the billing and collections process
• Works closely with the student accounting team to ensure billing information matches student documents
• Responds to student needs via email and phone to aid with finance-related questions or challenges
• Advises students about payment methods, payment alerts, and changes to their accounts
• Accurately and effectively communicates student feedback to internal and external departments
• Works directly with the Bursar Manager on process improvements
• Additional tasks as required

Preferred Qualifications

• Experience in bursar, financial aid, or student accounting office
• Experience with Campus Nexus/Anthology student information system
• Experience with Customer Relationship Management (CRM)

Benefits

• Medical, dental, & vision Insurance
• HSA and FSA options
• Paid parental leave
• Paid volunteer time
• Tuition reimbursement & reduction programs
• Generous PTO
• 401k and employer match
• Full-service wellness and EAP program
• Employee recognition and awards programs
• Employer paid life & AD&D insurance
• Short-term disability
• Employer paid long-term disability