PRISM+ is hiring a
Business Admin

Summary

This job listing is for a Business Admin role that involves executing operations audits, preparing reports, identifying risk indicators, maintaining documentation, and assisting in developing an annual audit plan. Secondary responsibilities include delivering high-quality customer service, handling admin tasks, upselling products, and working closely with other departments. The job requires working 6 days a week, 8 hours a day, and offers permanent work-from-home setup, paid leaves (including birthday leave), and an entry-level rate of $3 USD per hour.

Requirements

Working 6 days a week and 8 hours a day with 3 shifts 9am, 11am and 1pm. Hours are subject to changes during the peak sales period

Responsibilities

• Execute operations audit by making follow-up calls to customers and understanding concerns
• Prepare and present quality reports of audit findings and recommendations to Managers
• Identify key risk and control indicators for assigned audit areas
• Maintain documentation for risk assessment and management processes
• Perform audit-related investigation as directed by the Manager
• Evaluate and revise internal controls and operational and management policies/procedures
• Ensure past audit recommendations are implemented in the current audit process
• Assist management in developing an annual audit plan
• Delivers a professional and high-quality service experience to customers over the phone by following the approved spiel by the Quality Team
• Verifies, schedule, and confirm the details of the order
• To finish the task that is given in a day (i.e., no. of calls, Email, Admin Reports, and other Admin related matters)
• To work closely with other departments’ stakeholders, to support and execute business administration activities, and objectives set by the team leader
• To work closely with other departments such as 3PL, Marketing, Corporate, and other relevant teams
• Must be meticulous and pay attention to details especially when handling reports and other admin-related matters
• Willing to be assigned to and be mobilized to ad hoc tasks and duties, whenever required to support business and customer needs
• Regularly examine data reports to locate and resolve mistakes that may arise
• Maintain databases and perform updates when necessary to ensure accuracy
• Create business reports that provide insight into key data points and communicate the results in written and/or verbally to managers
• Upselling products by offering certain services and/or products to customers

Benefits

• Permanent work-from-home setup
• Paid leaves, Birthday leave