Business Admin

Summary

Join our team as a Business Admin and contribute to operational audits by conducting follow-up calls with customers, preparing reports, and identifying key risk indicators. You will maintain documentation, perform investigations, and evaluate internal controls. Additionally, you will provide excellent customer service, verify order details, and collaborate with various departments. The role demands meticulous attention to detail, adaptability to ad-hoc tasks, and data analysis skills. This is a permanent work-from-home position requiring a 6-day work week with flexible hours and an entry-level rate of $3 USD per hour. Paid leaves and birthday leave are included.

Requirements

• This job requires working 6 days a week and 8 hours a day with 3 shifts 9am, 11am and 1pm
• Hours are subject to changes during the peak sales period
• Entry-level rate is $3 USD per hour

Responsibilities

• Execute operations audit by making follow-up calls to customers and understanding concerns
• Prepare and present quality reports of audit findings and recommendations to Managers
• Identify key risk and control indicators for assigned audit areas
• Maintain documentation for risk assessment and management processes
• Perform audit-related investigation as directed by the Manager
• Evaluate and revise internal controls and operational and management policies/procedures
• Ensure past audit recommendations are implemented in the current audit process
• Assist management in developing an annual audit plan
• Delivers a professional and high-quality service experience to customers over the phone by following the approved spiel by the Quality Team
• Verifies, schedule, and confirm the details of the order
• To finish the task that is given in a day. (i.e., no. of calls, Email, Admin Reports, and other Admin related matters)
• To work closely with other departments’ stakeholders, to support and execute business administration activities, and objectives set by the team leader
• To work closely with other departments such as 3PL, Marketing, Corporate, and other relevant teams
• Must be meticulous and pay attention to details especially when handling reports and other admin-related matters
• Willing to be assigned to and be mobilized to ad hoc tasks and duties, whenever required to support business and customer needs
• Regularly examine data reports to locate and resolve mistakes that may arise
• Maintain databases and perform updates when necessary to ensure accuracy
• Create business reports that provide insight into key data points and communicate the results in written and/or verbally to managers
• Upselling products by offering certain services and/or products to customers

Benefits

• Permanent Work-from-home setup
• Paid leaves
• Birthday leave