Business Analyst

Summary

Join Civica, a global leader in GovTech, and play a critical role in deploying our software solutions to clients worldwide. As a Business Analyst, you will provide expert consultancy services, capture and document customer requirements, understand client needs, and ensure smooth implementation. You will also provide onsite and remote support and training, configure software, carry out data migrations, and create and update software documentation. This role requires excellent communication, strong documentation skills, and experience in software development, analysis, and project management. Civica offers a supportive and inclusive work environment with various benefits.

Requirements

• Excellent communication skills and able to liaise at all levels of seniority
• Capturing and formally documenting customer / product requirements
• Proven experience in client-facing communication and managing client relationships within a software company environment
• Strong documentation skills
• Experience with software development, analysis, implementation, and project management
• Adaptable and flexible approach when working with different clients
• Strong problem-solving capabilities
• Manages multiple tasks with varying complexity, priorities, and timelines
• Demonstrates drive, tenacity, self-motivation and initiative

Responsibilities

• Provide expert consultancy services related to software configuration, implementation, training, systems analysis, and data migration
• Capturing and formally documenting customer / product requirements
• Understanding our client’s unique needs and how we tailor our software to maximise the value for our customers, ensuring a smooth and efficient implementation process
• Writing requirements
• Provide onsite and remote consultancy, support and training to clients during pre-sales, implementation, go-live and post live stages
• Work with clients to configure the CP software in accordance with project documentation and implementation guidelines and quality standards
• Carry out data migrations for the client, for both UAT, and live cycles
• Create and regularly update software documentation required for clients and required internally

Preferred Qualifications

• Awareness of various technologies (MS office, SQL Server, Cloud technologies, etc.)
• Public sector (e.g. Healthcare) or private care experience desirable, but not essential

Benefits

• 15 Days Annual Leave + public holidays!
• Pension Contributions
• Basic Life Insurance
• Extended Health Insurance including travel insurance
• Dental Insurance – Cover for routine & emergency care
• Affinity Groups – Join employee-led communities
• Bounty Bonus – Refer a friend & get rewarded