Business Analyst

Summary

Join Elite Technology as a Business Analyst and drive business process improvements for our financial SaaS solutions. Lead analysis efforts, mentor junior analysts, and own the business process architecture. Collaborate with stakeholders and engineers to define and document requirements. Analyze and map business processes, identifying areas for improvement and aligning them with SaaS automation. Partner with engineering and product teams throughout the SDLC. Develop and maintain a knowledge base of system behaviors and configurations. Define documentation standards for reuse across teams. This role requires advanced expertise in business analysis, continuous improvement, and a strong analytical approach.

Requirements

• Bachelor's degree in STEM field, or equivalent experience
• 3+ years of experience with SQL
• 3-5 years of experience as a Business Analyst or in a similar role, with a focus on SaaS software and/or financial applications
• Strong analytical and problem-solving skills
• Excellent oral and written communication skills as well as strong interpersonal skills
• Proficiency in business analysis tools and techniques
• Experience in use of data analytical and reporting tools as support for analytical work
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Knowledge of data analysis and reporting tools
• Strong ability to manage ambiguity and drive clarity in complex technical and financial discussions
• Excellent stakeholder management skills, with the ability to influence product roadmaps and business priorities
• Experience in applying software QA methodologies and tools to ensure comprehensive test execution
• Proficiency in English at a B2+ level or higher (CEFR), with the ability to communicate effectively in both written and spoken formats

Responsibilities

• Collaborate with stakeholders and engineering team members to discover, analyze and document business requirements for financial SaaS solutions
• Be able to define and document personas according to most used configuration patterns in the system
• Analyze and map business processes to identify areas for improvement
• Work with cloud architects and engineers to align business processes with SaaS automation and cloud-native capabilities
• Partner with engineers (Developers & QA) and product teams during SDLC to ensure requirements are correctly integrated into our financial SaaS solutions
• Develop and maintain a knowledge base of system behaviors, business logic, and common financial configurations
• Define documentation standards to be reused across different teams, like support and engineering

Preferred Qualifications

• Certification in Business Analysis (e.g., CBAP, CCBA) will be considered as a differential
• Prior experience with Public Cloud solutions ( preferrable Azure, or AWS, GCP) will be considered as a differential

Benefits

• 100% remote work, with the ability to go to a WeWork in Escazú
• PTO
• 2 Elite Mental Health Days per year
• Annual Incentive Plan
• 14 Paid Costa Rica Holidays
• Comprehensive medical, dental, and vision benefits
• Life Insurance