Business Analyst

Summary

Join Modern Campus as a Business Analyst specializing in system integrations! Support consultants in guiding clients through the implementation of Continuing Education & Workforce Development products (Destiny One & Lumens). Serve as the primary point of contact for scheduling and documentation of integration projects. Lead scoping of implementation projects and document client business rules. Research third-party system integration APIs and define project requirements. Help lead Agile Development teams, prepare product training, and provide advanced customer support. Collaborate with cross-functional teams and contribute to improving internal documentation.

Requirements

• University degree or College diploma in Business Administration, Computer Science and/or relevant work experience
• 3 - 5 years experience of working as a Business Analyst, ideally on enterprise software implementation and system integration projects for a SaaS product in a B2B environment
• Advanced technical abilities in working with APIs and the technologies used (I.e. XML, JSON)
• Strong analytical and problem-solving skills, with the ability to think critically and strategically
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels
• Proven track record of successfully delivering complex projects on time and within budget

Responsibilities

• Serve as primary point of contact for scheduling, scope confirmation, documentation and delivering and/or receiving materials of integration projects from clients
• Lead the scoping of enterprise-level implementation projects or customer change requests once sufficient product and implementation process knowledge has been acquired
• Documenting client business rules applicable for system integrations, as well as defining scope, objectives, and formulating product, features and processes to satisfy Customer requirements
• Researching third-party system integration APIs
• Define project requirements by identifying project milestones, phases, and elements
• Help lead Agile Development teams for enterprise level accounts, developing and prioritizing user stories in sprints, leading sprint planning sessions and reviews
• Prepare and deliver customized product training to customer stakeholders, executing and leading train-the-trainer sessions
• Maintaining an in-depth understanding of Lifelong Learning product
• Triage issues and provide advanced customer support, identifying use cases or change requests where a consultant is required
• Coordinate activities and work with cross-functional teams such as development, dev-ops, and sales
• Play a role in reviewing, updating, and improving our internal documentation, client-facing materials, and project delivery methods

Preferred Qualifications

• Experience working with any of the following third-party products as a subject matter expert or a technical integration consultant: Ellucian Banner, Ellucian Colleague, PeopleSoft Campus Solutions, Salesforce, Salesforce with EDA, Workday
• Knowledge or exposure to Agile (Scrum) methodologies and experience writing requirements and user stories

Benefits

• The salary range* for this full-time position is between $75,000 - $120,000
• Remote first workplace – whether working from one of our offices or remotely, our employees get things done!
• RRSP/401(k) with matching employer contributions
• Professional development and internal career mobility opportunities
• Flexible time off
• Comprehensive benefits package
• Mental health benefits
• Financial health benefits
• DEI, Culture and Environment employee led committees
• Collaborative work environment