Business Analyst/Product Owner

Summary

Join Xebia, a global leader in digital solutions, as a Business Analyst/Product Owner with AI Expertise. You will leverage your AI/ML skills to develop and implement AI strategies that improve customer satisfaction and engagement. This role involves utilizing LLMs for personalized customer interactions, extracting actionable insights from data, and integrating AI into product lines. You will actively participate in strategic planning, identify opportunities for AI implementation, lead cross-functional teams, and manage the AI product lifecycle. Success in this position requires hands-on experience in AI/ML projects, strong knowledge of LLMs, and the ability to create compelling business cases for AI initiatives. The position requires working from within the European Union.

Requirements

• Minimum of 1-2 years of hands-on experience in AI/ML projects, with a proven track record of successfully managing technology products from concept to deployment
• Strong knowledge and proficiency in at least 2 LLMs (e.g., OpenAI, Anthropic, Llama, Gemini) and an understanding of their capabilities and limitations
• Ability to create compelling business cases for AI initiatives, demonstrating their impact on business outcomes
• Keen ability to identify technological trends in AI/LLM and assess their potential impact on business strategies
• Demonstrates technological curiosity and a continuous drive for development, staying informed of the latest AI advancements
• Work from the European Union region and a work permit are required

Responsibilities

• Develop and implement AI strategies that directly improve customer satisfaction and engagement
• Leverage advanced AI models, such as LLMs, to personalize customer interactions and provide intelligent, context-aware solutions that anticipate and meet customer needs
• Utilize AI technologies to extract actionable insights from data, empowering business stakeholders to make informed decisions that align with customer-centric goals and refine service offerings
• Lead the integration of AI into existing and new product lines to deliver innovative solutions that offer competitive advantages
• Focus on meeting customer expectations with highly relevant and efficient AI-powered features
• Actively participate in the creation of the AI product vision and strategic planning, aligning AI initiatives with broader organizational goals
• Identify opportunities to leverage AI for personalized customer interactions by collaborating with customer teams
• Lead cross-functional teams in brainstorming sessions to conceptualize AI-driven features that enhance product value
• Manage the AI product lifecycle from ideation through deployment, ensuring alignment with customer needs and feedback
• Develop and manage the product backlog, incorporating features that align with business priorities and technological capabilities
• Establish key performance indicators (KPIs) to measure the success of AI initiatives in enriching customer experiences

Preferred Qualifications

Experience with API integration is a plus, enhancing interoperability and functionality of AI solutions