Business Analyst/Scrum Master

Summary

Join VetsEZ as a Business Analyst/Scrum Master on a remote team supporting the Department of Veterans Affairs. Lead and facilitate Agile practices for efficient team collaboration and project delivery. Engage with stakeholders, gather and analyze business requirements, and drive process improvements. Responsibilities include leading requirement gathering, facilitating Scrum ceremonies, analyzing business problems, applying BDD/TDD, working with developers and UX/UI designers, promoting Agile best practices, monitoring team performance, managing communication, and supporting procurement planning. A Bachelor's degree and 8+ years of experience in a similar role are required, along with proficiency in Agile frameworks and tools. Excellent communication and coordination skills are essential. Additional qualifications include SAFe certifications and experience with the Scaled Agile Framework.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or an equivalent discipline
• 8+ years of experience as a Business Analyst and/or Scrum Master leading Agile teams on large-scale software, data-management, and integration projects
• Proficient in Agile frameworks including SAFe and Kanban, with hands-on experience using tools such as Jira, ServiceNow, and Trello for backlog and sprint management
• Strong analytical skills with demonstrated expertise in conducting research, eliciting requirements, and translating business needs into well-defined user stories and functional specifications
• Experience in designing wireframes, explaining layout and functionality to clients, and incorporating feedback into iterative prototypes
• Expertise in leveraging Microsoft Office 365 tools (Project, Visio, PowerPoint, Excel, Word) and Atlassian/ServiceNow environments
• Excellent communication abilities, including drafting clear documentation and delivering focused briefings to senior leadership, with attention to capturing decisions and follow-ups
• Experience in onboarding and mentoring new users/ team members on Agile processes, tools, and best practices
• Proven ability to coordinate cross-functional teams, manage expectations, and present complex information to technical and non-technical audiences

Responsibilities

• Lead end-to-end requirement gathering activities, including defining scope, setting goals, managing deliverables, and ensuring alignment with client and organizational objectives
• Facilitate Scrum ceremonies (Daily Stand-ups, PI Planning, Retrospectives, Demos) and proactively identify and remove impediments to ensure team progress
• Analyze complex business problems, gather user requirements, and recommend IT solutions by collaborating closely with stakeholders, managers, and end users
• Apply knowledge of Behavior-Driven and Test-Driven Development (BDD/TDD) to support high-quality software delivery practices
• Work cross-functionally with developers and UX/UI designers to translate business needs into user-centric, functional digital experiences
• Promote Agile best practices, coach team members, and provide recommendations to project stakeholders on process improvement and standardization
• Monitor team performance using Agile metrics such as velocity and burndown charts and provide regular progress reports
• Manage team communication, update documentation, and conduct post-project evaluations to capture lessons learned and support continuous improvement
• Support procurement planning, advise on technical resources and tooling, and remain flexible in adapting to evolving team or project needs

Preferred Qualifications

• SAFe Practitioner, SAFe Certified Scrum Master or similar certifications
• Experience with Scaled Agile Framework (SAFe) or other Agile frameworks

Benefits

• Medical/Dental/Vision
• 401k with Employer Match
• PTO + Federal Holidays
• Corporate Laptop
• Training opportunities