Business Analytics

Summary

Join BenchPrep as a part-time Business Analytics Contractor to build dashboards, conduct ad-hoc analyses, and provide data insights to our customers. The primary goal is to enhance customer retention and growth by delivering actionable insights. You will develop dashboards to help customers understand platform usage and performance metrics, provide deeper data insights for high-priority customers, and analyze user interaction with the platform. The role also involves assisting customers with data queries and creating data documentation. This is a remote, part-time (20 hours/week) contract position with an hourly rate of $40-$70, depending on experience. The position requires strong communication skills for customer interactions.

Requirements

• 3+ years experience in data analysis, BI, or analytics consulting, ideally in EdTech, SaaS, or Learning & Development
• Strong skills in SQL, Snowflake, Excel, and Sisense
• Ability to extract and interpret both product usage and business performance data
• Comfortable working with structured and unstructured data
• Ability to learn BenchPrep’s data model and customer-specific implementations to provide tailored insights
• Excellent written and verbal communication skills for customer-facing discussions (approximately 30% of the role)
• Part-time contractor (~20 hours per week) with potential for expansion based on impact
• $40-$70 / hour based on experience
• Remote role, with availability for scheduled check-ins and customer calls during Central Time hours

Responsibilities

• Develop dashboards to help customers understand platform usage, learner engagement, and performance metrics
• Provide deeper data insights for high-priority customers, including those at risk of churn
• Analyze how users interact with our platform, identify trends in course engagement, and measure key business metrics
• Assist customers in querying and interpreting their data, ensuring they can derive insights independently
• Establish documentation or guides to help internal teams and customers better navigate our data