Business Development Manager, Data Solutions

Summary

Join Lighthouse's dynamic Revenue team as a Business Development Manager and lead the charge in commercializing Data Solutions across North America, the Caribbean, and LATAM. Based in Denver or remotely, you will target enterprise customers like DMOs and major hotel chains, collaborating with various teams to create innovative solutions. This high-impact role involves developing and executing a business development plan, leveraging your network, and supporting partnership development. You will source new business opportunities, maintain accurate records, and provide tailored proposals. Contribute to identifying upsell opportunities and provide client feedback for product enhancements. This role offers a flexible work environment, career development opportunities, and competitive compensation.

Requirements

• Bachelor's Degree in Hospitality, Business, Communication, Finance, Economics or another relevant field
• 2+ years of proven experience working with DMOs, Tourism Boards, public sector institutions, and/or tourism organizations
• Focused, “hunter” mentality to find, solicit, and drive new business opportunities through consultative selling
• Proactive, self-starter and able to work with a minimum of supervision
• Ability to think and operate strategically, and have great problem-solving skills
• Excellent interpersonal, verbal and written communication skills in English (other languages will be highly valued), and are capable of demonstrating a high level of diplomacy
• Comfortable with navigating software, conducting webinars, and answering business questions through data (data analysis, data visualization and presentations)
• Experience with Salesforce, or other CRM systems and related sales tools

Responsibilities

• Develop and execute a business development plan to achieve quarterly revenue goals and sales KPIs across your assigned territory
• Elevate your profile as an expert in the data hospitality industry by strategically leveraging, and continuously developing, your existing network of key decision-makers
• Support and assist in the development of partnerships with key public and private institutional stakeholders (e.g. TTRA, City DNA, UNWTO, WTTC…)
• Keep up to date with the trends and challenges in the industry
• Source new business opportunities across multiple channels (e.g. cold calling, email outreach campaigns, webinars, product demo/training sessions, interaction with professional networking groups, and attending industry events)
• Maintain accurate records of your activities, pending tasks, and pipeline management
• Respond to all inbound enquiries, referrals and leads for your assigned territory
• Develop bespoke presentations and provide tailored proposals in a professional, proactive and timely manner
• Monitor and audit the client deliverables. Be prepared to generate reports to solve questions raised by prospects, drive engagement and close the sale
• Together with the Program Management team, identify upsell and cross-selling opportunities from existing customers
• Provide proactive feedback from clients to our internal teams to help identify business requirements, constraints, determine development times, and/or product enhancements
• Foster cross-collaboration, open communication, and commitment to the team
• Where necessary, identify shortfalls in the process and procedures and suggest any improvements to ensure a consistently high level of service is adhered to

Preferred Qualifications

• Experience in dealing with public administrative and legal processes (e.g. supplier registrations, legal requirements, sworn translations, customized clauses…)
• Strong knowledge of Excel, Powerpoint and BI tools
• Experience working in a SaaS or DaaS organization

Benefits

• Flexible working environment: Work from home or at one of our global offices
• Flexible time off: Autonomy to manage your work-life balance
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential
• Impactful work: Shape products relied on by 85,000+ users worldwide
• Competitive compensation: Proactively maintained to value your work
• 401k matching: Up to 4%
• Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 50% for dependents and spouses, plus $25/month to HSA
• Wellbeing support: Subsidized up to 80% ClassPass subscription
• Referral bonuses: Earn rewards for bringing in new talent