Business Operations Analyst

Summary

Join Thoughtworks and contribute to the Account Operations team, improving account operational efficiency and revenue. As a Business Operations Analyst, you will collaborate with leadership, managers, and clients to develop scalable processes for staffing, financial tracking, invoicing, and expense management. You will perform tasks such as timesheet reconciliation, budget tracking, and invoice generation. The role requires strong analytical, communication, and collaboration skills, along with experience in business operations or related fields. Thoughtworks offers a supportive culture with opportunities for professional development and growth.

Requirements

• Must communicate effectively in English for presentations and collaboration with team members outside of the LATAM region
• Possess experience with business operation processes, sales processes, or financial processes
• Demonstrate knowledge of tools such as Excel
• Interpret and analyze complex data to make informed decisions
• Create charts and dashboards to facilitate data understanding
• Communicate clearly with different stakeholders, tailoring messages as needed
• Build and maintain positive and productive relationships with all stakeholders
• Exhibit proactivity by taking initiative and constantly seeking improvements
• Demonstrate a results-oriented approach, focusing on efficiency and effectiveness
• Show adaptability by adjusting to changes and new challenges quickly
• Collaborate effectively within a team, valuing the contributions of all members
• Pay careful attention to detail to ensure accuracy and quality in work

Responsibilities

• Perform timesheet reconciliations
• Track budgets and PO burn
• Collaborate with Account Receivable for invoice generation
• Manage onboarding and offboarding in client systems
• Review account and market KPIs

Benefits

• Access to interactive tools and numerous development programs to support career growth
• A supportive culture with teammates who help employees grow
• Remote work (#LI-Remote)