Business Operations Associate

Summary

Join Heartbeat Health's Operations team as a Business Operations Associate and play a critical role in supporting the growth and delivery of its clinical programs. This cross-functional role involves building and managing a national partner network, contributing to client-facing work throughout the customer lifecycle, and collaborating with internal and external stakeholders. You will help build and manage the day-to-day operations of a partner network, identify and engage prospective clinical vendors, and work with internal teams and clients to ensure operational excellence. This hands-on position requires strong analytical and operational skills, experience in healthcare, and excellent communication abilities. It's ideal for someone who thrives in fast-paced environments and is passionate about improving healthcare outcomes.

Requirements

• Minimum of Bachelor’s degree
• 2–4 years of professional experience, ideally in management consulting or at a large healthcare organization
• Strong analytical and operational skills; highly proficient in Excel/Google Sheets, Salesforce and creating slides / presentations a plus
• Clear communicator with strong writing and organizational skills
• Resourceful, independent, and comfortable operating in evolving, fast-paced environments
• Passion for improving healthcare outcomes and a desire to do mission-driven work

Responsibilities

• Help to build and manage the day-to-day operations of a partner network across multiple states and partners
• Identify, engage, and negotiate with prospective clinical vendors
• Work with our internal team and clients to help provide context on operational excellence and the value story associated with the broader program
• Lead and support implementation tasks and timelines in connection with new partner network launches, including in collaboration with internal and external stakeholders
• Develop reporting and action on key insights to fine-tune and improve partnerships
• Work cross-functionally with teams across growth, clinical, finance, and legal on operational, clinical, legal, and other items

Preferred Qualifications

• Experience working in or adjacent to the healthcare industry preferred (e.g., provider systems, payers, care delivery, health tech)
• Experience working with or building networks is a plus