Business Systems Analyst

Summary

Join Elastic as a Business Systems Analyst for Workday & ServiceNow HR Systems and support our global workforce in optimizing system usage. Partner with HR, IT, and multi-functional teams to support our strategic approach to globally used systems. This distributed (remote) role, based in the US Central or Eastern Timezone, requires fostering a customer-centric approach to deliver robust tools and scalable programs. You will be responsible for researching and analyzing business processes, developing functional requirements, coordinating testing and implementation, building user training, and managing project resources. The role also involves system maintenance, optimization, and ensuring data integrity. Continuous monitoring of issues and process gaps is crucial for identifying efficiency enhancements. Finally, you will collaborate with vendors and Information Security on security activities for HR systems.

Requirements

• Testing experience (both end-to-end and user acceptance)
• Project management skills (A Must)
• Superb communication (verbal, written and presentation skills)
• Experience working in a diverse, global organization
• Strategic, critical problem solver who isn’t afraid to get into the weeds; has a real passion for problem solving
• User-centric approach; able to understand how to deliver business objectives in ways that optimize the user experience
• Ability to build effective work relationships at all levels of the organization; influence behavior, and lead change
• High degree of integrity and honesty; ability to exercise confidentiality and neutrality in complex and sensitive situations
• Strong analytical skills
• Understanding of systems, software development, and databases, familiarity with ServiceNow Or Workday required

Responsibilities

• Research and analyze current business processes and systems to identify areas for improvement and assess software needs
• Develop functional requirements and design solutions to improve efficiency and effectiveness through partnership with our HRIS team
• Coordinate the testing and implementation of technology solutions
• Build and deliver user training and support for new software functionality
• Develop, monitor, and handle project resources to ensure successful project implementation
• Collaborate with HR Systems Analysts to implement and update Workday and ServiceNow software
• Ensure Internal customers are advised of system changes, improvements, and new functionality
• Drive and suggest projects that enhance and optimize the use of Workday and ServiceNow at Elastic
• Uphold and champion data architecture and governance models to guarantee data integrity
• Partner with internal customers to fully understand and own the business problems they are solving, and then translate those into well documented, comprehensive requirements
• Continuously monitor recurring issues, system or data gaps, and process gaps to actively find opportunities for increased efficiency and enhancements
• Develop and maintain internal HRIS standard operating procedures (SOPs), and use those standards to communicate system functionality and processes
• Collaborate with vendors and Information Security to participate in security activities for HR systems and other projects as the business requires
• Keep internal customers advised of system changes, enhancements, and new functionality

Preferred Qualifications

• A passion for fast-paced and dynamic environments, the ability to thrive in ambiguity and devote a diversified global view to all that you do
• A curious nature that wants to dive-in and solve complicated problems
• Possess intellectual curiosity, having the ability to see beyond what the customers want to deliver what they need
• A proficiency in optimizing processes and programs with a keen understanding of the balance between structure and flexibility
• Independent problem solver, able to learn fast and comfortable taking calculated risks

Benefits

• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave
• Competitive pay based on the work you do here and not your previous salary
• Elastic's stock program
• Company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings