Nielsen is hiring a
Call Center Agent-Bilingual Spanish/English

Summary

Join Nielsen as a Contact Center Agent Level 1 in a full-time, remote position. Conduct calls to support scheduling, data collection, troubleshooting, and more. Must attend New Hire Orientation in person at the Santa Fe, CDMX location. Requires high-speed internet, dedicated work space, and ability to work non-traditional hours including evenings and weekends.

Requirements

• 18+ years of age
• Ability to work a dedicated shift that includes non-traditional hours as well as evenings and weekends
• General computer and typing skills
• Able to navigate in multiple systems
• High School diploma/GED equivalency
• Bilingual (English and Spanish) mandatory with Professional Working Proficiency in both

Responsibilities

• Practice exceptional customer service and telephone techniques
• Follow strict guidelines for obtaining consistent unbiased data
• Deliver verbatim scripts where necessary
• Conduct various phone surveys of a short or medium length with low to medium complexity
• Ability to listen to and accurately capture respondent answers over the phone
• Motivate reluctant respondents to participate in various call types
• Maintain confidentiality of procedures, scripts, and respondent information

Preferred Qualifications

Preferred: prior experience in call center, sales, education, customer service, collections, or similar fast paced, performance based environment

Benefits

This is a paid training class. 100% Attendance in this class is required