Call Center Pharmacy Technician

Summary

Join Shields Health Solutions and contribute to our mission of improving lives and elevating performance in specialty pharmacy. As a Pharmacy Technician, you will proactively grow our patient population by contacting eligible patients and enrolling them in our program. You will educate patients about our services and maintain patient confidentiality. This role requires strong communication and phone skills, the ability to build rapport, and attention to detail. Prior customer service or outbound call experience is preferred, along with a high school diploma or GED. While national certification (PTCB or ExCPT) is strongly preferred, it is not required initially, but continued employment is contingent upon obtaining it within an agreed timeframe. Shields offers opportunities for professional development, including national certification training.

Requirements

• Ability to verbally communicate a compelling reason why patients should use shields pharmacy
• Strong verbal communication and phone skills
• Enjoys talking with patients and can empathize with their situation
• Proactively engaging patients telephonically
• Ability to quickly build rapport and relate with patients over the phone
• Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy
• Excellent communication, organizational and prioritization skills
• Attention to detail
• Ability to learn new processes and implement them quickly
• Results-oriented with a positive outlook
• A clear focus on high quality
• Proficient in Microsoft Office particularly Excel, Word, and Outlook
• Required Licensure/Certification : We are seeking experienced pharmacy technicians. Nationally certified from PTCB or equivalent is strongly preferred but not required
• Years of Experience : 0-1 years' experience as a Pharmacy Technician or related experience
• Education : High school diploma or GED required, Bachelor's Degree or PTCB/ExCPT License is strongly preferred

Responsibilities

• Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy
• Educate patients on the services offered by the Shields Specialty Pharmacy Program
• Protect Shields values by keeping information confidential
• Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model
• Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
• Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids
• Perform other duties as assigned

Preferred Qualifications

Prior customer service experience / outbound call experience

Benefits

Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training)