Call Center Property & Casualty Licensed Sales Representative

Summary

Join U.S. LawShield as a Property & Casualty Licensed Call Center Sales Representative and become the primary point of contact for our members and customers. You will address inquiries, resolve issues, and provide exceptional customer experiences through various communication channels (phone, email, chat, social media). This role requires multitasking, attention to detail, and technological proficiency, including the ability to quickly learn new software. As a subject matter expert on U.S. LawShield services, you will make product recommendations and sell to customers, ensuring they receive the most appropriate solutions. You will also assist in mentoring teammates and demonstrate U.S. LawShield's values. This position offers a chance to make an impact in a growing organization.

Requirements

• Experience identifying customer needs, having developed cross-selling techniques
• Excellent organization and time management skills
• Excellent communication skills including active listening
• Service-oriented with the ability to quickly establish rapport
• Demonstrate empathy and prescriptive next step advice to resolve customer issues
• Proficient computer skills with the ability to learn new software
• Property & Casualty insurance license required (current/valid in your home state)

Responsibilities

• Interact with members and customers via phone, email, chat, and social media channels to provide information on, and make appropriate recommendations for our products and services
• Take ownership of member issues from start to finish; when the issue is beyond the advisor’s knowledge, collaborates with the assigned supervisor or appropriate staff
• Follow up with customers and members as appropriate, building positive sales relationships to allow for further growth
• Maintain member accounts and records of customer interactions with details of inquiries, complaints, or comments
• Provide guidance to make it easy for members and prospects to enhance and acquire their U.S. LawShield memberships, education, and training opportunities
• Assist in mentoring of teammates
• Demonstrate the values U.S. LawShield
• Perform other sales functions and work-related tasks as assigned by management

Preferred Qualifications

• A high school diploma, Associates Degree, or some college is preferred but not required
• Experience in a customer service role, preferably within a contact center

Benefits

• Free U.S. LawShield membership for all eligible employees
• 15 days paid time off per calendar year
• Medical, Dental, Vision and additional supplemental coverages
• 401(K)