Call Center Representative

Summary

Join Legacy Restoration, a leader in residential home exterior renovation, as a remote Sales Representative! This work-from-home position, based in the US, focuses on inbound sales calls, customer service, and appointment scheduling. You will use professional communication skills to guide customers, resolve complaints, and close sales. The role requires 2-4 years of call center experience and strong sales abilities. Legacy offers competitive hourly pay plus commission and bonuses, a Monday-Friday schedule, and a supportive work environment.

Requirements

• 2 – 4 years of Call Center experience in – Sales, Customer Service, Collections or Telemarketing
• An upbeat personality that is driven for success
• Demonstrates a high level of integrity by doing the right thing every time
• The ability to establish rapport and credibility with customers and peers while using a pleasant voice and maintaining composure
• The ability to persuade and educate customers on the benefits of Legacy products while closing the sale and scheduling their appointment
• Knowledge of computer and telephone systems - Microsoft and CRM
• The ability to read and utilize optional scripting in a conversational manner
• Be receptive to constant coaching and feedback
• Must be results and goal-oriented
• Ability to work in a fast-paced environment
• High-Speed Internet (minimum requirement 100 Mbps download)
• Windows Operating System
• I5 computer processor with 8GB of ram
• Printer/Scanner
• Computer or Laptop with a camera and speakers
• USB Headset

Responsibilities

• Use professional communication etiquette and listening skills to answer a variety of inbound sales calls, effectively and compassionately guiding customers and scheduling appointments
• Communicate appropriately in both a scripted and non-scripted environment, with the ability to have an impromptu and authentic conversation that builds rapport by focusing on each customer's specific needs
• Provide solutions to resolve customer complaints and concerns over the course of the call (applying persuasion techniques to influence as appropriate) -- always presenting the most accurate product and service information
• Maintain professional composure when actively asking customers for the sale
• Enter data into the system in real-time, editing for accuracy during the call
• Respond to incoming e-mail correspondence in an articulate and comprehensible manner that enhances the overall customer experience

Preferred Qualifications

• I7 computer processor
• 12gm ram

Benefits

• Hourly wage: $15/hour, plus commission and bonuses
• Work schedule: Monday through Friday 9.30 am through 6pm CST
• Remote work