Call Center Representative

Summary

Join QuoteWizard by LendingTree and become an Insurance Call Center Representative! This role involves making outbound and inbound calls to connect customers with insurance providers. You'll need strong communication and goal-oriented skills to succeed in this fast-paced environment. The position offers an hourly wage plus uncapped commission, with additional bonuses and benefits available. This is a fully remote position, requiring your own audio/video capable laptop for initial training. We're looking for high-energy, results-driven individuals to join our team and help us achieve aggressive goals.

Requirements

• Be extremely comfortable with and motivated to meet and exceed goals and metrics
• Possess strong listening skills, a professional telephone demeanor and the ability to skillfully assist callers in a fast-paced call center environment
• Be driven to be thorough in your performance related to the scripts, processes, and systems pertinent to overall workflow and quality expectations
• Be receptive to and quick to implement constructive feedback and possess a strong desire to continuously improve
• High School Diploma
• Be technically savvy and able to launch your QuoteWizard career from an at-home work environment
• Conduct training on your OWN audio/video capable laptop/desktop. Mobile devices, tablets, etc. are not acceptable for training

Responsibilities

• Make outbound and inbound calls to customers who have recently applied online to receive free insurance quotes
• Ask a series of qualifying questions to match callers with an Insurance Company
• Handle a large number of calls while maintaining enthusiasm and professionalism
• Work in a scripted environment
• Achieve targets and consistently set your sights on raising the bar

Preferred Qualifications

• Possess 2-3 years of Call Center (either Customer Service and/or Sales) experience
• Prior experience in outbound telemarketing
• Prior experience with an aggressive, commission based, compensation structure
• Be detail oriented
• Possess good work ethics and integrity
• Have excellent attendance
• Be able to work a flexible schedule

Benefits

• $17.00/hourly with an uncapped monthly commission potential (Typical commission payouts average between $500 & $3000 monthly)
• Commission Eligibility begins after 30 days on the team
• $500 sign-on bonus at 30 days of hire
• $100 monthly attendance bonus after 60 days of hire
• Access to additional compensation, organizational benefits & performance incentives
• Additional benefits upon conversion to a LendingTree employee: stock options, 401K, paid time off, cash bonuses, tuition reimbursement, work/life balance support initiatives