Call Center Representative

Summary

Join Mutual of Omaha Mortgage as a Call Center Representative and contribute to a team focused on providing exceptional customer service. You will manage a high volume of inbound and outbound calls, utilizing provided scripts while adapting to customer needs. Success requires strong communication, active listening, and the ability to build rapport. This full-time position offers a competitive hourly rate plus bonus opportunities. The company provides a comprehensive benefits package, including medical, dental, vision, life insurance, and a 401k plan. Growth opportunities are also available within the company.

Requirements

• Previous outbound call experience required
• Strong communication, both verbal and written
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Computer literacy
• Phone skills
• Previous outbound call experience required
• Microsoft Office Proficient required (utilization of Outlook is a must)

Responsibilities

• Handle a large volume of warm inbound and outbound calls in a timely manner
• Read scripts verbatim for products and services and rebuttal when necessary
• Build positive relationships by going above and beyond with customer service, ensuring that all questions and concerns are handled properly
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for customer service, productivity, and quality

Preferred Qualifications

• Previous sales or customer service experience (in any capacity whether full time or part time)
• Desire to Succeed
• Motivated, Competitive, and Driven
• Great communicator and relationship builder

Benefits

• $20/hour + Bonus
• Work/Life Balance: 40 hours/week Monday – Friday
• Benefits: Medical/ Vision/ Dental/ 401K/ FSA
• Growth Opportunities
• Medical, Dental, and Vision insurance
• Company paid life insurance
• 401K with a generous employer match
• Free Legal Services
• An Employee Loan Program