Call Center Representative, Receptionist

Summary

Join Nexa Receptionists, a 24/7 live answering service for home services, as a call center representative. You will manage calls, setting appointments, providing customer service, and more. Excellent communication and a positive customer service attitude are essential. Weekend and holiday availability is required. The position offers a remote-first environment and various benefits, including medical, dental, and vision insurance, 401k matching, and paid time off.

Requirements

• Available to work some weekends, and/or holiday shifts
• Ability to type 30 wpm with 94% accuracy
• Computer proficiency skills, and ability to navigate multiple systems and monitors
• Ability to read, write and speak English fluently
• Ability to handle a high-volume of callers
• 2+ years of experience in a high-volume call center required
• Complete and pass criminal background check and drug screen

Responsibilities

• Maintain call control while providing exceptional and efficient service
• Use appropriate tone of voice while conveying empathy/compassion where appropriate
• Follow account specific instructions including scripted verbiage, appointment scheduling and call transfers
• Notate accurate and important information
• Escalate challenges appropriately
• Communicate effectively and professionally

Benefits

• Remote-First Environment
• Medical, Dental, & Vision Insurance
• Company 401(k) Matching
• Monthly Phone & Data Stipend
• Paid Vacation & Sick Time Off
• Paid DOUBLE your hourly rate, when working company observed holidays