Call Center Transfer Representative

Summary

Join SmartFinancial, a leading insurance marketplace, and contribute to its growth by connecting customers with insurance partners. This remote position, based in Arizona, involves outbound calling, customer engagement, product knowledge, quote generation, and lead transfer. You will be responsible for meeting daily call quotas while maintaining high-quality interactions with customers. SmartFinancial offers uncapped commission, comprehensive benefits, incentives, training and development, and career growth opportunities. The company fosters a positive and energetic work environment with a focus on employee development and team collaboration.

Requirements

• High-Volume Calling: Experience in outbound/inbound sales, telemarketing, or call centers
• Metrics-Driven: Proven success in exceeding performance targets
• Team Player: Work independently while collaborating with sales teams
• Customer Engagement: Build rapport, handle objections, and persuade prospects to proceed with a quote
• Resilience & Adaptability: Maintain a positive and goal-driven attitude while handling objections and rejections

Responsibilities

• Outbound Calling: Make 200+ outbound calls daily to introduce products and services
• Customer Engagement : Utilize relationship-building techniques to engage potential customers effectively
• Product Knowledge: Continuously expand your understanding of our offerings to expertly address customer inquiries and provide tailored solutions
• Quote Generation & Transfer: Highlight the value of working with licensed agents to drive quote requests and seamlessly transfer qualified leads
• Quota Achievement: Meet or exceed daily call quotas while ensuring high-quality, positive interactions with customers

Benefits

• Uncapped Commission: $16-$17/hour plus generous commission. Top performers earn $60K+ with bonuses
• Comprehensive Benefits: High-quality health insurance and a 401k plan with company match
• Incentives: Employee referral bonuses, daily and weekly cash giveaways
• Training and Development: Extensive paid product training and world-class inside sales training
• Career Growth: Advancement opportunities with a focus on promoting from within