Car Repair

Summary

Join Bosch and contribute to shaping the future by providing high-quality technical support. Respond to customer inquiries via phone, email, and other channels, troubleshooting automotive issues for cars, light goods vehicles (LGV), and heavy goods vehicles (HGV). Analyze technical problems, providing first-level resolutions and escalating complex issues as needed. Maintain accurate records of incidents and collaborate with colleagues across Bosch sites. Contribute to the development of FAQs and knowledge databases. This role requires strong communication and problem-solving skills, along with a customer-centric approach. The position offers flexible hours and a range of employee benefits.

Requirements

• Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate
• Experience and know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV
• Languages: Spanish oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required
• A team player who is 100% service and solutions focused
• Methodical troubleshooting skills required
• Soft skills required: Customer orientation, professional communication, able to work well in difficult situations

Responsibilities

• Respond to all calls, emails, and common requests for technical 1st level support
• Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels
• 1st level resolution rate: 50% after 6 months, 70% after 12 months
• Follow defined work instructions and escalation processes for all possible types of incidents
• Track all incidents in our internal incident management system
• Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes
• Input for FAQ and knowledge database
• Establish good relationships with colleagues and customers in order to achieve a correct flow of information
• Willingness to work in the office and/or remote according to business needs

Preferred Qualifications

• Other additional European languages are a plus
• Basic knowledge of IT systems would be an advantage
• Professional experience in a customer facing position would be an advantage

Benefits

• Flexible hours
• Medical services
• Discounts for employees
• Sports and health related activities
• Canteen
• Good access to public transports
• Space for creativity