Care Driver Compliance Specialist

Summary

Join HopSkipDrive as a CareDriver Compliance Specialist and play a critical role in ensuring platform compliance with national and local policies. You will perform compliance checks on CareDrivers and their vehicles, review documentation, manage account statuses, and provide support via phone and email. This role requires strong attention to detail, analytical skills, and experience in customer support. HopSkipDrive offers a competitive salary, equity, flexible vacation, comprehensive benefits, and the opportunity to work remotely in one of several states.

Requirements

• Be a self-starter with an intense drive and work ethic, a passion for our brand and our mission, and a get-things-done attitude
• Possess strong attention to detail
• Have exceptional written communication skills
• Possess outstanding analytical, investigative, and organizational skills
• Be experienced with change management and adaptability in fast-paced, dynamic environments
• Be proficient in technical tools including Tableau, Paperform, Google Sheets, Excel, and CRM systems

Responsibilities

• Ensure national and local regulatory compliance for all CareDriver activities, adhering to established policies and procedures
• Perform compliance checks on CareDriver vehicles, including new and rental units, to uphold established safety regulations
• Review and adjudicate CareDriver documentation, making informed decisions on deactivations in accordance with Community Guidelines
• Oversee CareDriver account status, utilizing pausing, reactivation, and deactivation functionalities to maintain platform integrity
• Provide direct support to CareDrivers through phone and email communication, collaborating with Support and Operations teams to resolve inquiries
• Optimize operational efficiency by meeting and exceeding key performance metrics related to SLAs, quality, and decision-making speed
• Advocate for customer safety and satisfaction by conducting thorough investigations, making decisive judgments, and providing educational guidance to riders and CareDrivers
• Maintain strict confidentiality and meticulously document all investigations, decisions, and communications through detailed written reports

Preferred Qualifications

Have 1+ year of experience in customer support via phone/email

Benefits

• Equity for every full-time employee
• Flexible vacation
• Medical, dental, vision and life insurance
• 401(k)
• FSA
• Opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential
• Equity stock options
• Remote work