Care Driver Operations Specialist

Summary

Join HopSkipDrive, a technology company focused on safe and equitable transportation solutions, as a crucial member of our operations team. You will play a vital role in verifying driver documentation, conducting background checks, and ensuring our platform meets the highest safety standards. This remote position requires attention to detail, strong communication skills, and experience with CRMs and ATS platforms. You'll contribute to a mission-driven company with a proven track record of success and receive competitive compensation, including equity, flexible vacation, and comprehensive benefits.

Requirements

• Be detail oriented and patient, prioritizing consistency and appreciating working within clearly defined processes
• Understand the importance of seeing the forest for the trees, balancing attention to details with an understanding of how they fit into a larger perspective
• Align with HopSkipDrive’s mission to provide mobility options to children in a safe environment
• Be motivated by our mission and embody our core values
• Be results-oriented with a proven track record of meeting or surpassing supply targets
• Be adaptable; quickly transition between tasks, software tools, and responsibilities
• Be an outstanding communicator in both internal collaboration and applicant interaction
• Be a self-starter with a proven ability to thrive in a remote work environment
• Have experience with leading CRMs and ATS platforms
• Be proficient in Excel, Word and Google Docs

Responsibilities

• Verify and validate driver documentation
• Execute and analyze various background checks, ensuring adherence to established criteria
• Retrieve and evaluate motor vehicle reports to assess driver history
• Deliver timely and effective customer support through online channels
• Proactively identify and address issues, reporting key trends to leadership
• Compile and organize driver information into comprehensive profiles
• Evaluate candidate suitability based on observed demeanor and communication
• Streamline candidate progression to ensure efficient and timely completion

Preferred Qualifications

Have Spanish language proficiency

Benefits

• Equity for every full-time employee
• Flexible vacation
• Medical, dental, vision and life insurance
• 401(k)
• FSA
• Opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential
• Equity stock options
• Remote work