Care Navigator Supervisor

Summary

Join Homeward in revolutionizing healthcare delivery in rural America! As a Central Care Navigator Supervisor, you will lead and mentor a team of remote Care Navigators, ensuring they provide exceptional care to members. You will be responsible for hiring, training, and performance management, while also serving as the subject matter expert in care navigation. This role demands strong leadership, organizational skills, and a passion for improving healthcare access in rural communities. Homeward offers a competitive salary, comprehensive benefits, and opportunities for professional growth. The ideal candidate possesses prior supervisory experience in healthcare, preferably in a remote setting, and is licensed or eligible for licensure in the United States.

Requirements

• Registered Nurse degree from an accredited school of nursing is preferred but not required; LPNs will be considered
• Licensed/Certified/eligible to practice in the United States
• Licensure in Michigan (within 3 months of hire) and ability to become licensed in additional states
• Three years of supervisory or leadership experience in a healthcare environment
• Experience with various EHR platforms (Epic, Cerner, Athena, etc.) is required
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
• Commitment to quality, safety, and continuous improvement in patient care delivery

Responsibilities

• Manage the day-to-day operations for a team of remote Central Care Navigators by providing direct leadership, support, and guidance
• Assume primary responsibility for hiring, training, and development of Care Navigators in collaboration with the Navigation Service Line Leader
• Become a subject matter expert in all things care navigation for Homeward
• Conduct regular team meetings, one-on-one sessions, and performance evaluations to assess individual and team performance
• Foster a positive and inclusive work environment that promotes teamwork, professional growth, and employee engagement
• Conduct regular quality assurance reviews via direct observation of virtual member visits and management of member feedback
• Conduct regular audits of member records, documentation, and care plans to ensure compliance with regulatory standards and company guidelines
• Identify opportunities for quality improvement and implement corrective actions as needed to enhance the quality and effectiveness of member care services
• Serve as a point of contact for the Central Care Navigators for concerns, grievances, and conflict resolution, providing guidance, mediation, and support as needed in a timely manner
• Collaborate with cross-functional teams to streamline processes, enhance workflows, and drive operational efficiency
• Maintain open lines of communication with internal stakeholders, including other departmental supervisors, clinical staff, and administrative personnel

Preferred Qualifications

• Two years of supervisory experience in a Hybrid Model or Full Remote Model is preferred
• Passion for delivering care in rural America
• Experience working on a small, fast-paced team is a plus
• Experience working with connected devices/loT is a plus
• Experience working in a start-up environment preferred
• Experience working in value based healthcare is a plus

Benefits

• Medical, dental, and vision insurance with 100% of monthly premium covered for employees
• Competitive salary and possible equity grant
• Supplemental performance bonus opportunities
• Relocation and travel reimbursement
• Loan repayment support
• Company-sponsored 401k plan + match
• Generous paid time off
• Comprehensive training provided