Care Operations Analytics Senior Associate/Principal

Summary

Join Waymark, a healthcare organization dedicated to improving Medicaid patient care, as a Care Operations Analytics Senior Associate/Principal. In this role, you will play a crucial part in developing and implementing a quality and performance improvement strategy rooted in equity, continuous learning, and humility. You will collaborate with analytics, market operations, and clinical teams to define, implement, and optimize key performance metrics, develop and maintain performance dashboards, and support the measurement of performance improvement efforts. This position requires a deep understanding of performance measurement and improvement tools and methods, a passion for community-oriented care, and a commitment to continuous learning and improvement.

Requirements

• Experience developing performance monitoring frameworks and partnering with analysts to identify and build high-priority metrics for health care operations
• Proficiency in data visualization and analytics tools
• Strong understanding of healthcare operations and quality metrics
• Advanced knowledge of and demonstrated results with quality improvement concepts, tools, and techniques
• Excellent written communication and data presentation skills
• Comfortable with ambiguity and able to multitask and create structure
• Excellent interpersonal skills
• Systems thinker and problem solver, able to toggle between the details and big picture view with ease
• Willing to roll up sleeves and dig in to the work at hand
• Values teamwork and collaboration
• Thrives in fast-paced environment
• Detail-oriented
• 7-10 years relevant experience

Responsibilities

• Define and iterate on care delivery success measures, spanning access, quality, and cost
• Establish benchmarks and targets aligned with operational goals
• Partner with analytics team to design, implement, and maintain performance dashboards
• Routinely monitor and report out on priority performance metrics to proactively identify areas for improvement
• Translate complex data into actionable insights for operations leadership
• Oversee implementation of performance incentive program for care delivery teams
• Support measurement of quality improvement initiatives and provide data-driven recommendations
• Provide ongoing coaching and support on performance measurement-related issues and be responsible for fostering a “safe space” quality culture focused on continual learning and improvement

Preferred Qualifications

• Expertise in community-based primary care
• Experience working with product and design teams
• MPH or equivalent degree
• LEAN greenbelt or higher

Benefits

• Stock Options : Opportunity to invest in the company’s growth
• Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office
• Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy
• Life Insurance: Basic life insurance to give you peace of mind
• Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays
• Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents
• Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule
• Commuter Benefits: Convenient options to support your commute needs
• Professional Development Stipend: A dedicated stipend supports professional development and growth