Care Operations Associate II/Senior Associate

Summary

Join Waymark as a Care Operations Associate II/Senior Associate and contribute to operational excellence across our growing markets. You will centralize communications, playbooks, and policies to standardize processes. Reporting to the VP of Care Model & Quality, you will foster collaboration and feedback channels with care support departments. Project management support for the Care Model Roadmap and other team efforts is also required. Strategic problem-solving and excellent communication skills are essential for achieving cross-functional alignment. This role offers a chance to make a significant impact on healthcare delivery within a dynamic and mission-driven organization.

Requirements

• Be highly organized, detail-oriented self-starter
• Be comfortable with ambiguity and able to multitask and create structure
• Possess excellent communication and interpersonal skills
• Possess strong project management skills with a track record of aligning across diverse stakeholders
• Possess strong operational background, preferably in a remote environment
• Be a systems thinker and problem solver, able to toggle between the details and big picture view with ease
• Be willing to roll up sleeves and dig in to the work at hand
• Have 3-5 years experience in healthcare or health services operations roles with an outpatient/primary care, integrated behavioral health, and/or whole-person care focus
• Value teamwork and collaboration
• Thrive in fast-paced environment

Responsibilities

• Drive standardization and consistency in process across markets by supporting the development of standardized, scalable processes, workflows, and policies to improve operations
• Own the maintenance of our central care delivery communications and knowledge hub
• Support collaboration, including bi-directional communication and timeline and roadmap alignment, between care operations and all care support functions at Waymark
• Support the development and execution of scalable processes for obtaining and actioning on feedback from all care team members
• Provide project management expertise to the Care Model and Quality team, with a particular focus on care model roadmap prioritization and agile sprint execution
• Partner with Waymark’s Compliance and Implementation teams to ensure full compliance with all contracts
• Partner with Waymark’s Learning & Development team on ongoing refinement to care team training and execute biannual refresher trainings
• Identify and fix process gaps around execution, roll-out, and ongoing support of projects

Preferred Qualifications

• Have experience working with product and design teams
• Have experience working with learning and development teams
• Have Healthcare LEAN certification
• Possess proficiency with project management tools (e.g., Jira)

Benefits

• Medical, vision, dental, basic life insurance, and stock options
• Twenty (20) vacation days, accrued over the year
• Eleven (11) paid holidays throughout the calendar year
• Sixteen (16) weeks of parental leave for birthing parents (after 6 months of employment)
• Eight (8) weeks of bonding leave for non-birthing parents (after 6 months of employment)
• 401(k) plan
• Commuter benefits plan