Caregiver Concierge Specialist

Summary

Join Help at Home as a Caregiver Concierge Specialist and provide exceptional support to potential caregivers throughout the application process. You will be the first point of contact, answering questions, guiding applicants, and troubleshooting technical issues. This role requires strong customer service skills, problem-solving abilities, and the ability to adapt to a dynamic environment. You will utilize various communication channels, including phone, email, and live chat, to interact with candidates. Success in this position hinges on your ability to build relationships, provide accurate information, and drive resolution with a sense of urgency. Help at Home is a leading provider of in-home personal care services, committed to serving individuals and the communities it's a part of.

Requirements

• Ability to demonstrate empathy and patience through every caregiver candidate exchange
• Solution oriented abilities and critical thinking skills required
• Strong working knowledge of computers and managing multiple applications with emphasis with knowledge around the Microsoft suite of products
• Understands the candidate experience is key to achieving Help at Home goals
• Flexibility to adapt to a dynamically changing environment
• Excellent interpersonal skills
• High School diploma or GED required
• Two (2) or more years of customer service experience in a high-volume environment

Responsibilities

• Provide differentiated support to potential caregiver candidates via phone, email and/or live chat with an advanced level of customer service
• Troubleshoot basic technical website or application issues for candidates
• Adapt communication to communicate with varying demographics most effectively
• Drive resolution through problem solving with a sense of urgency for each candidate interaction
• Conduct outbound outreach via phone, email and/or live chat responding to inquiries from candidates
• Utilize resources to provide consistent, thorough and accurate information to all potential caregivers

Preferred Qualifications

Zendesk experience a plus