Caregiver Concierge Specialist

Summary

Join Help at Home as a Caregiver Concierge Specialist and provide support to potential caregivers through the application process, utilizing advanced customer service skills and adapting communication to varying demographics.

Requirements

• Ability to demonstrate empathy and patience through every caregiver candidate exchange
• Solution oriented abilities and critical thinking skills required
• Strong working knowledge of computers and managing multiple applications with emphasis with knowledge around the Microsoft suite of products
• Understands the candidate experience is key to achieving Help at Home goals
• Flexibility to adapt to a dynamically changing environment
• Excellent interpersonal skills
• High School diploma or GED required
• Two (2) or more years of customer service experience in a high-volume environment

Responsibilities

• Provide differentiated support to potential caregiver candidates via phone, email and/or live chat with an advanced level of customer service
• Troubleshoot basic technical website or application issues for candidates
• Adapt communication to communicate with varying demographics most effectively
• Drive resolution through problem solving with a sense of urgency for each candidate interaction
• Conduct outbound outreach via phone, email and/or live chat responding to inquiries from candidates
• Utilize resources to provide consistent, thorough and accurate information to all potential caregivers

Benefits

Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants