Careteam Associate

Summary

Join Fella Health as a Careteam Associate and work side-by-side with the Medical Support Lead to help build out the medical clinic, handling customer support, coordinating with insurance companies, and focusing on getting patients their medication.

Requirements

• Operating skills
• Language : you are fluent in English
• Complexity : you're highly organized and can complete multiple projects concurrently
• Mindset : you calmly handle uncertainty and rapidly changing situations
• Learning : you're an autodidact with impressive speed and resourcefulness. You regularly teach yourself the skills you need from scratch
• Need to Have
• Operating skills
• Experience : you have 2+ years relevant experience, including 1+ year(s) in Care Coordination / Medical Assistance / Medical Billing
• Education : you likely have a degree in Nursing, Pharmacy, or something similarly medical related
• Past : you've been pulled into important problems, taken risks, excelled in new areas. You've likely created something from nothing, however small
• Systems : you think in and build out systems. You drive towards automation where possible. You’re comfortable around no-code tools

Responsibilities

• Clinical Operations — You’ll work under the close guidance of our Medical Support Lead to help run an effective telemedicine clinic
• Data transfer : ensure Providers have all the info they need in the EHR (patient info, medical charting, lab uploading) so they can see the fella efficiently
• Customer success : coordinate enrollment with fellas to get them onboarded
• Insurance : coordinate with insurance companies via PAs & VoBs to get medication covered
• Medication fulfillment : liaise between pharmacies and fellas to ensure medication is fulfilled and started
• Refills : liaise between fellas and pharmacies to ensure fellas can collect their medication
• Customer support : focus on making sure fellas are happy with great communication, efficient service and timely support
• Calls: take inbound fella calls and ensure they get the best service
• Care coordination : help Providers sort any issues they have for their fellas

Benefits

• Compensation : $21k/yr total comp (salary + equity, inclusive of 13th month)
• Vacation : generous PTO with a yearly minimum (>2wks/yr)
• Remote : our team is fully distributed across the world and functions fully remotely
• Healthcare : comprehensive medical insurance ($500/yr)
• Personal development : budget for books, courses, coaching ($400/yr)
• Personal wellness : budget for gym, health apps ($400/yr)