Xometry is hiring a
Case Manager

Summary

Join Xometry's fast-growing digital technology company and disrupt the manufacturing industry as a Supplier Quality Engineer. This role is for you if you thrive on working on the edge, prioritize effectively, and communicate to get through demanding situations. As a Case Manager, you will be part of a fast-moving team solving supply chain problems for customized parts.

Requirements

• Prior project management, supply chain, and customer service experience required
• A minimum of 3 years of related experience, preferably in manufacturing or operations
• Bachelor of Science Degree in Supply Chain, Engineering, or Technical related field is preferred
• Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings requirements, mechanical and electrical inspection methods
• Capable of performing root cause analysis and identifying solutions to complex problems
• A self-starter, who can work independently, and can drive actions to completion
• Strong organizational skills and the ability to work in a dynamic environment
• Able to multitask, meet deadlines and support all supplier quality field activities
• Strong communication skills (both oral and written) + ability to manage up and to the side

Responsibilities

• Take actions to improve on time delivery, quality, and customer satisfaction
• Track and monitor the progress of numerous customer orders and partner jobs
• Provide excellent customer and partner service by building relationships, creating partnerships, and by providing frequent and timely customer interactions on order updates
• Apply first hand technical knowledge (or leverage other subject matter experts) on manufacturing design and production to ensure jobs are delivered on time
• Understand supplier capabilities and execute supplier oversight activities, which includes frequent phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions
• Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve cases
• Manage customer complaints that result in replacements for returned products
• Report out on status, risk, and efforts to recover troubled orders and jobs