ISN Corp is hiring a
Case Reviewer-Background Investigations

Summary

Join ISN Corporation as an experienced case reviewer and contribute to the success of our Intelligence Agency contract by reviewing and assembling completed field reports, ensuring quality assurance standards, and working closely with the program team.

Requirements

• Strong analytical skills, and comfortable with financial and operations analyses
• Demonstrated skills in planning and organizing a project
• Bachelor's degree or equivalent experience minimum
• Must be detail oriented, organized, with the ability to multi-task and troubleshoot
• Must demonstrated ability to work well with others, lead effectively when needed, work independently, and manage multiple complex and time-critical activities simultaneously
• Superior written and oral communication skills
• Advanced skills in MS-Office products including MS-Word, MS-Excel, and MS-PowerPoint

Responsibilities

• Review and assemble completed field reports of investigation (ROIs) for compliance with national standards and customer requirements
• Ensure stringent quality assurance standards to include coverage and accuracy with minimal oversight and guidance
• Works to deadlines and guides cases to timely closure
• Communicate regularly with field staff regarding any case items/issues
• May assist with quality audits
• Maintains knowledge and familiarity with customer case requirements
• Assists the field investigations unit in reworking deficient cases
• Uses the Internet to research addresses and phone numbers
• Identifies and tracks common trends for reopens and communicates trends to program team
• Assists in identifying information that needs to be discussed with customer for clarification
• Works closely with the program team and investigators to complete cases to client specifications and timeliness parameters
• Serves as a coverage SME, providing clarification to the field staff concerning deficiency notifications

Benefits

• Major medical insurance with prescription coverage
• Dental plan
• Flexible spending
• Short-term and long-term disability benefits at no cost to employees
• Basic life insurance at no cost to employees
• Retirement Plan
• Paid leave with accrual beginning at Date of Hire