Central Scheduler

Summary

Join Strive Health as a Central Scheduler and play a crucial role in ensuring timely and accurate patient appointment scheduling. You will coordinate and schedule appointments, engage with patients to provide excellent customer service, and maintain a high level of accuracy. Collaborate with clinical staff to optimize schedules and minimize cancellations. Consistently monitor performance and proactively meet or exceed targets. Work closely with other schedulers to improve processes and achieve team goals. This hybrid-remote position offers flexibility and a comprehensive benefits package.

Requirements

• High school diploma or equivalent
• 2+ years experience in a scheduling, customer service, or sales role
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms

Responsibilities

• Coordinates and schedules patient appointments with medical providers, ensuring accuracy and efficiency
• Drives clinical priorities forward by making outbound calls to patients, ensuring they are scheduled promptly. Uses communication skills and sales experience to engage patients, highlights the benefits of appointments, and addresses any scheduling needs with a customer-focused approach
• Maintains a high level of accuracy in scheduling to meet patient needs and provider availability
• Understands patients' needs thoroughly and convincingly presents Strive's care model to encourage appointment scheduling
• Communicates effectively with patients via phone to provide appointment information, answers questions, and addresses concerns
• Achieves daily and weekly Key Performance Indicators (KPIs) related to scheduling efficiency and patient adherence to appointment time and date
• Handles patient inquiries and objections professionally, providing clear and helpful information to facilitate scheduling
• Reschedules patient appointments as needed, ensuring minimal disruption to their care plan

Preferred Qualifications

• Experience, education, or training within the healthcare industry
• Proficiency in using scheduling software and other relevant computer applications
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to meet daily and weekly performance targets
• Ability to understand and articulate Strive's care model to patients
• A patient-focused approach with the ability to handle objections and provide solutions

Benefits

• Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits
• Comprehensive Benefits – Medical, dental, and vision insurance, two employee assistance programs (EAP), employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts
• Financial & Retirement Support – Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources
• Time Off & Leave – Paid holidays, flexible vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves
• Wellness & Growth – A well-being bundle with Carrot Fertility and Peloton at no cost, mental health support, and an annual professional development stipend