Channel Account Manager

Summary

Join TechnologyAdvice's Client Success team as an Account Manager! You will be the primary contact for assigned clients, building strong relationships and delivering tailored solutions. Responsibilities include managing the sales cycle, driving account growth and retention, collaborating with internal teams, and providing insightful reporting and analysis. This remote-first position requires 3+ years of experience in account management within IT reselling channels, familiarity with Salesforce or similar CRM tools, and excellent communication skills. TechnologyAdvice offers a competitive salary, comprehensive benefits including health coverage, paid parental leave, and flexible PTO, plus unique perks like Flex Fridays and a book reimbursement program.

Requirements

• 3+ years of experience in account management within IT reselling channels
• Familiarity with Salesforce or other CRM tools and experience offering a wide portfolio of marketing services
• Excellent communication abilities across digital platforms (Slack, email, phone)
• Proven organizational skills, attention to detail, and effective time management for multitasking with high accuracy
• Capable of innovative thinking and addressing challenges effectively
• Thrives in fast-paced environments, adept at pivoting strategies to meet evolving business needs

Responsibilities

• Act as the primary contact for assigned clients, building strong relationships, understanding their needs, and delivering tailored solutions through regular check-ins and business reviews
• Oversee the sales cycle from beginning conversations to closing, delivering presentations, handling objections, negotiating terms, and creating IOs/SOWs while articulating the value of TA products
• Retain and grow accounts by driving renewals, upselling, cross-selling, and ensuring client satisfaction through performance monitoring and actionable insights
• Partner with internal teams to deliver exceptional service, communicate client feedback for improvements, and maintain accurate records in SFDC
• Forecast and update revenue schedules, monitor account performance, analyze data trends, and provide sales progress updates to leadership
• Identify new business opportunities within the assigned book of business, leveraging client relationships to expand the reach and drive additional revenue

Benefits

• Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives
• Adjust your 40-hour week to enjoy a full or half day off on Fridays
• Work from the comfort of your home
• Take the time you need, when you need it
• Medical, dental, and vision plans for you and your family
• Life, AD&D, Short-Term, and Long-Term Disability coverage
• Secure your future with our company-matched retirement savings
• Support for new parents during life’s special moments
• Access Headspace and enjoy monthly fitness reimbursements
• Care for your furry family members
• Present in our monthly speaker series and earn a bonus
• Get up to 12 books reimbursed per year to fuel your learning
• Celebrate milestones with annual contributions toward your dream adventures after 3 years
• Enjoy catered lunches for our in-office team