Chapter And Membership Administrative Coordinator

Summary

Join AAPC as an Administrative Support Specialist and play a vital role in enhancing member engagement. You will provide administrative support for projects focused on increasing engagement for AAPC's 270,000+ members. This role involves coordinating administrative tasks, assisting volunteers at 380+ chapters, and working with internal and external stakeholders. Preference is given to candidates located in the Salt Lake City area for occasional in-office coordination. The position requires strong administrative, communication, and project management skills. AAPC offers a comprehensive benefits package.

Requirements

• Minimum of a high school diploma or equivalent with two or more years of relevant experience in providing administrative/project support
• Previous customer service and/or member support services experience
• Excellent time and project management skillset with ability to multi-task
• Attention to details with ability to proof data and reports
• Strong written and verbal communications skills to address Emails and inquiries in a professional and prompt manner
• Proficiency in Microsoft Office Suite (Word, Excel, PPT) as well as ability to retrieve data from CRM

Responsibilities

• Oversee daily tasks to monitor, respond and oversee the chapter Email inbox and phone messages as well as monitor and respond to questions addressed on the Chapter Officers Facebook page
• Track the volume of inquiries received and work with the supervisor to provide statistics, updates and information on current issues related to chapter officers
• Support chapter team to create a FAQ resource for chapter officers based on frequency of identified questions and issues
• Assist with special projects such as the distribution of chapter officer appreciation certificates, ordering and mailing of supplies to local chapters
• Maintain data and records for chapter officers, member assignments to a chapter and tracking chapter engagement events held
• Schedule meetings including monthly chapter officer Q&As, quarterly New Member Orientations and prepare agenda and supporting materials for meetings
• Assist with preparation of reports and PPT presentations as needed
• Coordinate the retrieval of member Email lists and oversee the scheduling of member emails for projects and communications
• Coordinate the annual election process and database upload for chapter officers
• Provide assistance as outlined for projects, surveys and events throughout the year

Preferred Qualifications

Located in the Salt Lake City area to occasionally be in office to coordinate projects that require onsite facilitation

Benefits

• Compensation commensurate with experience
• Comprehensive benefits package including medical, dental and vision insurance
• Health Savings Account
• Generous PTO and Holiday Pay
• 401(k) retirement plan
• Remote/virtual-office consideration