Chargeback Associate I

Summary

Join FIS Global's Chargeback Resolution department as a full-time Dispute Resolution Specialist! You will accurately process and resolve dispute inquiries, utilizing critical thinking skills and adhering to quality standards. This role requires prior fraud/dispute chargeback experience and excellent customer service skills. After a successful probationary period, flexible scheduling options become available. FIS offers a competitive compensation package, including benefits like medical, dental, vision, paid time off, and career advancement opportunities.

Requirements

• High school diploma or GED
• Prior fraud/dispute chargeback experience
• Excellent customer service skills (verbal and written) that foster customer satisfaction
• Knowledge of processes and procedures that affect credit/debit and pre-paid debit disputes
• Ability to work independently and in a team environment while maintaining confidentiality

Responsibilities

• Accurately process and resolve dispute inquiries in a call center environment
• Handle all aspects of the fraud/disputes process
• Learn and remain current on Visa/Mastercard, federal and state regulations
• Review, research and initiate the resolution of fraud/dispute inquiries
• Follow up on escalated issues with coaching and mentoring to learn appropriate solutions
• Expand overall knowledge of services
• Resolve non-posted items, retrieval projects and authorization chargebacks
• Mentor less experienced associates (after mastering the skills of this role)

Benefits

• Starting comp: $17/hr
• Schedule: 8-hour shifts Monday - Friday for the first 3 months with extensive training 8am-5pm EST for up to six (3) weeks
• Flexible schedule options available after 3-month probationary period
• Attractive benefits including employer sponsored medical, dental and vision coverage
• Competitive compensation package that includes paid vacation (3 weeks), sick time (5 days) and volunteer time (8 hours)
• Career advancement opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• Great work spaces with dedicated and motivated colleagues