Remote Chargeback Senior Associate

Summary

Join a dynamic team at FanDuel, where you'll have the opportunity to work on exciting projects, develop your skills, and be part of a fun and inclusive environment. As a Senior Chargeback Associate, you'll play a key role in resolving chargeback disputes efficiently and accurately across the FanDuel Group brands.

Requirements

• 2 - 4 years of chargeback resolution experience in Daily Fantasy Sports, online gaming or related industries preferred
• 2 - 4 years of fraud experience in Daily Fantasy Sports, online gaming or related industries preferred
• Bachelor’s degree in business related field preferred
• Intermediate understanding of the chargeback workflow, bank and payment operations, payment processors, industry trends and best practices
• Intermediate understanding of Check, ACH, Wire, Debit/Credit card, PayPal and other payment channels operating rules
• Strong knowledge of common fraud-prevention strategies and systems
• Strong communication, organizational and analytical skills
• Availability to work flexible hours that include nights and weekends

Responsibilities

• Review, analyze and resolve daily chargeback disputes efficiently and accurately
• Assist in training, onboarding, and mentorship of Chargeback Associates and teammates across Fraud & Payment Operations
• Analyze fraud and chargeback trends and work with stakeholders to deliver feedback and suggestions to our strategies and tactics
• Perform advanced account due diligence and take discretionary actions (change user status, refund, credit etc.) to mitigate further loss to the business and reduce customer friction on remediation steps
• Assist with internal and external support vendors; including but limited to banks, processors, customers, merchants and card networks
• Investigate chargeback claims and compile evidence to either support or oppose a claim through the reimbursement process
• Assist with basic account review and resolution; including status changes, payment refunds and the debiting or crediting of funds
• Collaborate with internal and external teams to maximize debt recovery and team efficiency
• Additional tasks and projects as required by Supervisor or Manager

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) matching program
• Paid personal time off
• 14 paid company holidays