Chargebacks Analyst III

Summary

Join dLocal, a global leader in enabling payments in emerging markets, as a Chargebacks Analyst based in Nigeria. You will be part of a dynamic, remote-first team working to identify, report, and resolve chargeback issues. This role involves processing and disputing chargebacks, analyzing data, creating reports, and collaborating with internal and external partners. The ideal candidate possesses a bachelor's degree, 3+ years of experience in a similar role, strong analytical and Excel skills, and fluency in English. dLocal offers a flexible work environment and various benefits.

Requirements

• Bachelor’s degree in administration or any other related field (in process or completed)
• 3+ years experience in a similar role and company, preferably in a payments and multicultural environment
• Hands on Experience and knowledge of chargebacks
• Fluent in English is a must
• Technical knowledge - Basic knowledge of SQL
• Strong Excel skills, ability to handle large amounts of data, and create reports
• High attention to detail and excellent analytical skills
• Ability to adapt to change quickly and multi-task
• Systematic and well-organized

Responsibilities

• Processing and disputing credit card chargebacks and inquiries to recover funds - including investigations of chargebacks and communications with external partners
• Analyzing information, thinking through difficult problems, and making critical decisions based on limited information
• Tracking and providing statistics on chargebacks for the Finance Management Team
• Tracking and maintaining fraud incident reports and other related analyses
• Making certain that all chargeback activities are handled in accordance with regulatory requirements
• Reporting on Fraudulent vs Service related chargebacks, actions taken, and results obtained
• Communicating with our Payment Processors on our external partner’s queries
• Compiling the figures from various databases to build the team's monthly chargeback report
• Validating chargeback reports by utilizing internal and external software systems
• Providing team members with transactions reviewed by them that have come back as fraud chargeback

Preferred Qualifications

Spanish is an advantage

Benefits

Flexible, remote-first dynamic culture with travel, health, and learning benefits