Encore Vet Group is hiring a
Chief Operating Officer

Summary

Join our executive team as a dynamic Chief Operating Officer (COO) to drive operational excellence across EVG Specialty Network, a leading provider of specialty veterinary care services.

Requirements

• Minimum of 10 years of experience in a senior operational leadership role, within the healthcare, veterinary, or specialty veterinary care sectors
• Proven track record of driving operational excellence, managing complex projects, and achieving financial and operational goals
• Strong understanding of healthcare regulations, compliance standards, and best practices
• Excellent leadership, communication, and interpersonal skills with a demonstrated ability to build and lead high-performing teams
• Ability to think strategically, execute tactically, and navigate complex organizational challenges
• Experience with financial management, including budgeting, forecasting, and financial analysis
• Strong problem-solving skills and ability to make data-driven decisions in a fast-paced environment
• Willingness and ability to travel as needed to support operational needs and business development
• Must be located in the Eastern Time Zone and within close proximity to a major airport

Responsibilities

• Operational Leadership: Oversee the daily operations of the EVG Specialty Network, ensuring efficient processes, high-quality patient care, and exceptional client experiences across all hospitals
• Strategic Planning: Collaborate with the CEO and executive team to develop and implement strategic plans that support the company’s mission, growth, and long-term success
• Financial Management: Work closely with the Director of Finance to manage the budget, control costs, and optimize financial performance. Ensure all operational activities are cost-effective and align with financial objectives
• Performance Management: Establish performance metrics, goals, and KPIs for hospital managers and department heads. Monitor progress, identify areas for improvement, and implement necessary changes
• Talent Management: Lead, mentor, and develop a high-performing operations team. Oversee recruitment, retention, and professional development of hospital management and support staff
• Compliance and Quality Assurance: Ensure all hospitals comply with regulatory standards, industry best practices, and internal policies to maintain a high standard of veterinary care and patient safety
• Process Improvement: Identify and implement process improvements to enhance operational efficiency, patient care, and client satisfaction across the network
• Cross-Functional Collaboration: Partner with other executive leaders in finance, HR, marketing, and other departments to align operational activities with overall business goals
• Business Development: Support growth initiatives, including acquisitions, expansions, and partnerships, by providing operational insights and managing integration processes

Benefits

• Competitive salary
• Performance-based bonuses
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with employer matching
• Paid time off and holidays
• Continuing education opportunities and professional development
• Employee wellness programs