Chief Transformation Officer

Summary

Join ServiceNow as their Chief Transformation Officer, driving customer awareness and adoption of the NOW Platform. Partner with C-suite executives from major customers, leveraging your deep industry and digital transformation expertise to shape strategies that unlock business outcomes. Utilize direct ServiceNow experience and knowledge of our platform business outcomes, along with industry and operational transformation background, to advise customers on achieving business results using the NOW platform. Accelerate sales cycles by collaborating with strategic customer leaders to co-develop transformational roadmaps. Advise internal executives, Sales, and Strategy teams on opportunities, shaping solution needs, and paving the way for successful engagements. This role requires extensive executive-level experience with ServiceNow products and a proven ability to lead technical business transformations at enterprise scale.

Requirements

• Demonstrated experience integrating AI technologies into enterprise workflows to drive measurable business outcomes, such as process automation, predictive analytics, or decision support
• Extensive executive-level experience with ServiceNow products, including leading large-scale digital transformations and influencing platform strategy
• Over 20 years of senior executive leadership in organizations with revenues exceeding $10 billion, driving CRM and ServiceNow technology business outcomes and digital transformation initiatives
• Proven ability to influence CRM strategies and clearly articulate distinctions and outcomes between ServiceNow and Salesforce CRM solutions
• Record of accomplishment of leading technical business transformations at enterprise scale
• Extensive experience advising external clients, articulating product benefits, and serving as a trusted advisor to customers
• Ability to lead and collaborate effectively across organizational boundaries, including Engineering, Sales, Strategic Partners, and ISVs
• Expert executive presentation skills, including keynote presentations, executive briefings, and facilitating small-group roundtables
• Adaptability and excellence in dynamic, metric-driven environments

Responsibilities

• Advise C-suite executives on digital transformation strategies and roadmaps utilizing the NOW Platform
• Develop industry-leading transformation frameworks that help strategic clients accelerate their enterprise transformations
• Accelerate sales cycles by engaging directly with strategic customer executives
• Develop and drive prospect pipelines by hosting executive roundtables, delivering industry keynotes, and leading executive-level field marketing activities
• Provide actionable product and marketing feedback to Engineering and Field Marketing teams