Claims Support Specialist

Summary

Join Instant Teams as a Temporary Claim Support Specialist and provide administrative support to the Disability and Leave of Absence teams. You will handle tasks such as copying claim files, setting up new claims and leaves of absence, conducting provider and member outreaches, managing mailings and correspondence updates, and maintaining departmental documents. The role also involves completing administrative support tasks, sending correspondence, collaborating with internal partners, and completing special projects as assigned. A minimum of one year of experience with payroll processing systems is required, along with a high school diploma or GED. The position offers a competitive hourly rate and provides necessary equipment. Employment is contingent upon a successful background check and drug screen.

Requirements

• 1+ years of experience with Payroll processing/coding/systems is required
• High school diploma or GED
• Ability to communicate verbally and in writing effectively
• Intermediate knowledge of Microsoft applications
• Experience using multiple software systems in a remote setting
• Ability to work independently and collaboratively
• Ability to be highly organized and capable of the administrative tasks needed for the role
• Critical thinking and problem-solving skills
• Employment is contingent upon successful completion of a background check and drug screen

Responsibilities

• Provide administrative support to the Disability and Leave of Absence teams
• Copy claim files upon request
• Set up new claims and/or leave of absence upon request
• Conduct provider and member outreaches via telephone and email to follow up on outstanding information
• Be responsible for mailings and/or manual updates to correspondence as necessary
• Maintain and update departmental documents
• Complete administrative support tasks for the team, including daily emails to customers, and prepare correspondence using templates
• Send correspondence from a shared mailbox regarding decisions and follow-ups
• Work with internal partners to support flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence
• Complete special projects as assigned
• Assist with other administrative tasks and duties as required

Benefits

Equipment Provided